Rhino 6 freeze problem

Rhino Rhino for Windows
1

I have been working on Rhino 6 for almost one year and lately I have serious issues with the software. Every time I open a file ( old or new does not matter ) the laptop freezes and then the rest of the computer. I was not able to move my pointer and even do CTRL LAT CANC. I had to switch off and restart the computer. I tried again and after a few minutes, the same thing happened. Here the test from the command SystemInfo.
Please help. Thanks

Rhino 6 SR20 2019-11-18 (Rhino 6, 6.20.19322.20361, Git hash:master @ f60ce76e397bba419469ae5277fc1578641caa3a)
License type: Educational, build 2019-11-18
License details: Cloud Zoo. In use by: Andrea Zambotti ()

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: ANDRE

Non-hybrid graphics.
Primary display and OpenGL: Intel® HD Graphics 630 (Intel) Memory: 1GB, Driver date: 6-12-2019 (M-D-Y). OpenGL Ver: 4.6.0 - Build 26.20.100.6951

Secondary graphics devices.
Radeon RX Vega M GL Graphics (AMD) Memory: 4GB, Driver date: 4-18-2018 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 26.20.100.6951
Driver Date: 6-12-2019
Driver Version: 26.20.100.6951
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Users\zambo\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\PanelingTools (6caed836-bc06-4ebc-b1fd-e10886a0dc94)\2018.10.11.800\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

2

try updating your video drivers but also check if a windows update could cause the problem.
I often see that the orchestator update service from windows is taking 100% of the disk memory, causing Rhino to crash mostly.

3

Hi
Go to the graphics card maker’s Web sites and find updated drivers for your version of Windows and your specific model of display adapters.

You have two display adapters, update the drivers for both of them.
Download and install the updated drivers.

DO NOT rely on the automatic checking tools as they have a near perfect failure rate.

Intel
(https://downloadcenter.intel.com/)

If your computer tells you the new driver isn’t validated for you computer, here’s how to fix that:
(https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/)

AMD
(https://www.amd.com/en/support)

Any luck?

4

Thanks for your detailed reply John,
I really appreciate your promptness :smiley:

Andrea