Rhino 6 different result open file directly or via open file

Goodday all,

A customer of ours has a specific problem and maybe someone knows what is happening. When they open the file by double click they get a different result than opening it with Rhino => File => Open…

  • Changing display view doesn’t change anything
  • The Picture frames do contain the images
  • Opening the same exact file via Desktop or File => Open different results
  • This happens with every file

Hereby some screenshots:

Opening as it should via Rhino => File => Open:

Hereby SystemInfo of the system:

Rhino 6 SR31 2020-11-10 (Rhino 6, 6.31.20315.17001, Git hash:master @ ff08c426b1ef7d3a1c50a01e5e87220a68a9f815)
License type: Commercial, build 2020-11-10
License details: Cloud Zoo. In use by: steven ()

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: W15-LHEERLEN

Non-hybrid graphics.
Primary display and OpenGL: Radeon RX 550 (AMD) Memory: 4GB, Driver date: 5-7-2020 (M-D-Y). OpenGL Ver: 4.6.13596 Compatibility Profile Context 20.10.10.02 27.20.1010.2001

Secondary graphics devices.
Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 9-5-2020 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 5-7-2020
Driver Version: 27.20.1010.2001
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.31.20315.17001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.31.20315.17001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Users\steling\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\PanelingTools (6caed836-bc06-4ebc-b1fd-e10886a0dc94)\2018.12.17.906\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.31.20315.17001
C:\LutraCAD\LutraLast_V6.rhp “LutraCAD” 2.4.3.0
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.31.20315.17001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

All help is appreciated.

Thanks,

Jordy

Hi Jordy - does it make any difference if the user disables LutraCAD in options > Plug-ins page, and closes Rhino and tries the same test?

-Pascal

Hi Pascal,

Thank you for your reply.

Sadly it didn’t work.

What is weird is if I add a new picture frame and if I select something or deselect the other pictureframes will change, but when I check the location of the image of the existing ones it shows the correct image.

Any other ideas?

Hi Jordy - if you can send us the file, that would be best I suppose - tch@mcneel.com, with a link back to this topic in your comments, please. If you can reproduce the problem in a simplified file without geometry that would be even better.
And, just in case: what does the camera and target locations look like in that view in Properties (no selection)?

-Pascal