Hi,
We have a user who uses Rhino 6 and since 2 days she can’t open some files, it freezes directly at trying to load the file
.
Dump file is too big for uploading as attachment, can I upload or sent it somwhere else?
Hello - please ask the user to start Rhino, and then run the SystemInfo command and send us the out put from that command.
-Pascal
Rhino 6 SR34 2021-2-3 (Rhino 6, 6.34.21034.07001, Git hash:master @ 2fec8130f097ca52a8bc9f334c3ed4a5921c5e30)
License type: Commercial, build 2021-02-03
License details: Cloud Zoo. In use by: Liset Oosterhof (APTO Architects)
Windows 10.0.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: WS-14
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce GTX 1080 Ti (NVidia) Memory: 11GB, Driver date: 5-6-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 462.59
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
- Secondary monitor attached to adapter port #1
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: None
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-6-2021
Driver Version: 27.21.14.6259
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 11 GB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.34.21034.7001
C:\Users\liset\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino6.Plugin” 0.0.21148.1551
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
Hello - please try disabling enscape in Options > Plug-ins page, then close and re-open Rhino - does the problem persist with these files?
-Pascal
Hello,
Problem is solved after disabling the Enscape plug-in.
Thank you very much for the quick response and solution.
-Jeffrey
Hello Pascal,
Issue is back after the weekend, the Enscape plug-in is still disabled and not loaded.
-Jeffrey
Hi Jeffrey - please send one of the offending files - preferably the smallest, simplest one - to tech@mcneel.com, including a link back to this topic in your comments.
-Pascal
Hi Pascal,
We have tested with the user on other desktops and she has no problems, so we are going to replace her desktop and reinstall it. So no further help is needed for now, thank you for the support!
-Jeffrey