Red screen with WIP6 for mac


#1

I just imported a step file into the WIP. The perspective and right view windows are working but the top and front views are a blank red screen. I think it may have something to do with the GPU but not sure.


#2

i’ve got the same issue here as well. i thought they fixed it though.


(Nathan 'jesterKing' Letwory) #3

If you (both) could please post the output of the Rhino command _SystemInfo.


#4

WIP systeminfo.txt (2.9 KB)


(Marlin Prowell) #5

Also, please attach the STEP file you are importing.


#6

Sorry can’t release it. If it happens on something I can release I’ll send it to you.

Thanks


(Kyle Houchens) #7

FWIW- if you send it via this link: https://www.rhino3d.com/upload it stays on mcneels private server, we use the file for diagnostics and then delete it. no worries about releasing it publicly we don’t do that…ever.

files like that are pretty crucial to help fix the red screen problem you are experiencing as they tend to be file specific and can be hard to replicate.


#8

OK the file is named Seaga_RH_for _render


(Kyle Houchens) #9

@marlin just sent you info via Support bee-


#10

Sorry Kyle I’m not seeing where that is on the site.


(Kyle Houchens) #11

I was just letting marlin know I sent him info internally. you won’t be able to see that stuff. I’m hoping he can use your file to debug the display issue with the step file you sent-


#12

here is my sysinfo as well as a model that does it.Trigger.stl (538.4 KB)

sysinfo_kleerkoat.txt (141 Bytes)


(Nathan 'jesterKing' Letwory) #13

your sysinfo looks broken, @kleerkoat. Can you reupload?

FWIW, the Trigger.stl looks like this on my machine

Rhino 6 SR12 2018-11-8 (Private Developer Build, 6.12.18312.1000, Git hash:n/a)
Licence type: Beta Lab License, build 2018-11-08
License details: Cloud Zoo.  In use by: Nathan 'jesterKing' Letwory (McNeel)
Expires on: 2018-12-23

Apple Intel 64-bit macOS Version 10.14.1 (Build 18B75) (Physical RAM: 8Gb)
Machine name: jesterMacPro
Language: en-FI (MacOS default)

Intel(R) Iris(TM) Graphics 650 (OpenGL ver:4.1 INTEL-12.2.17)

OpenGL Settings
  Safe mode: Off
  Use accelerated hardware modes: On
  Redraw scene when viewports are exposed: On
  
  Anti-alias mode: 2x
  Mip Map Filtering: Linear
  Anisotropic Filtering Mode: Height
  
  Vendor Name: Intel Inc.
  Render version: 4.1
  Shading Language: 4.10
  Driver Date: (null)
  Driver Version: (null)
  Maximum Texture size: 16384 x 16384
  Z-Buffer depth: 24 bits
  Maximum Viewport size: 16384 x 16384
  Total Video Memory: 1536 MB
  Displays: Color LCD (227dpi 2x)
  Screen size: 1280 x 800

USB devices
  Apple Inc.: iBridge

Bluetooth devices
  None

Third party kernel extensions
  com.intel.kext.intelhaxm (6.2.1) 7B6ABC56-699C-3449-A0EC-BEB36C154E3C
  com.3dconnexion.driver (10.4.4) 18C5C020-DF5F-372B-BA0D-B123E748DEE4
  com.cisco.kext.acsock (4.5.0) D5CD13F0-0EAE-3A95-9ECB-970AFAFCB139

Third party plugins
  /Applications/Xcode.app/Contents/Developer/usr/lib/libBacktraceRecording.dylib
  /Applications/Xcode.app/Contents/Developer/usr/lib/libMainThreadChecker.dylib
  /Applications/Xcode.app/Contents/Developer/Platforms/MacOSX.platform/Developer/Library/Debugger/libViewDebuggerSupport.dylib
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/RhCore.framework/Versions/A/RhCore
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/OpenNURBS.framework/Versions/A/OpenNURBS
  /usr/lib/system/introspection/libdispatch.dylib
  /usr/lib/system/introspection/libsystem_pthread.dylib
  /Library/Frameworks/3DconnexionClient.framework/Versions/A/3DconnexionClient
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/CustomViews.framework/Versions/A/CustomViews
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/RhCore.framework/Versions/A/Frameworks/Sparkle.framework/Versions/A/Sparkle
  /Applications/Xcode.app/Contents/SharedFrameworks/DebugHierarchyFoundation.framework/Versions/A/DebugHierarchyFoundation
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/RhCommon.framework/RhCommon
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/RhMaterialEditor.framework/RhMaterialEditor
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/RhCommonRDK.framework/RhCommonRDK
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/libccycles.dylib
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/libOpenImageIO.dylib
  /usr/lib/log/liblog_network.dylib

Rhino plugins
  /Users/nathan/Library/Application Support/McNeel/Rhinoceros/MacPlugIns/RaytracedBonusMaterials.rhp	"Raytraced Bonus Materials"	1.0.0.0
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp	"RhinoCycles"	6.12.18312.1000
  /Users/nathan/Library/Application Support/McNeel/Rhinoceros/MacPlugIns/RhinoRenderNext.rhp	"Rhino Render Next"	0.0.2.0
  /Users/nathan/Library/Application Support/McNeel/Rhinoceros/MacPlugIns/SketchPad.rhp	"SketchPad"	1.0.0.0
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/PlugIns/NamedSnapshots.rhp	"Snapshots"	6.12.18312.1000
  /Users/nathan/Library/Application Support/McNeel/Rhinoceros/MacPlugIns/RaytracedMaterials.rhp	"Raytraced Materials"	0.0.1.0
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/PlugIns/import_STL.rhp	"STL Import"	6.12.18312.1000
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp	"Grasshopper"	6.12.18312.1000
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/PlugIns/PanelingTools.rhp	"PanelingTools"	6.12.18312.1000
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp	"Commands"	6.12.18312.1000
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/Frameworks/RhMaterialEditor.framework	"Renderer Development Kit"	6.12.18312.1000
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/PlugIns/Alerter.rhp	"Alerter"	6.12.18312.1000
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp	"RDK_EtoUI"	6.12.18312.1000
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/PlugIns/Displacement.rhp	"Displacement"	6.12.18312.1000
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp	"IronPython"	5.1.2015.132
  /Users/nathan/Library/Developer/Xcode/DerivedData/MacRhino-exzjctcbbvdvhmdtfeclznzclicx/Build/Products/Debug/Rhinoceros.app/Contents/PlugIns/RhinoRender.rhp	"Rhino Render"	6.12.18312.1000

#14

sorry about that. it opens the file fine, it’s when changing the view that it goes red.

Rhino 6 SR12 2018-11-6 (Public Build, 6.12.18310.10526, Git hash:master @ 796297cb9cb110b9a02b7734498c64c8583a4eb8)
Licence type: Beta, build 2018-11-06
License details: Stand-Alone
Expires on: 2018-12-21

Apple Intel 64-bit macOS Version 10.14.2 (Build 18C38b) (Physical RAM: 16Gb)
Machine name: DMC4000
Language: en-US (MacOS default)

AMD Radeon R9 M370X OpenGL Engine (OpenGL ver:4.1 ATI-2.4.7)

OpenGL Settings
  Safe mode: Off
  Use accelerated hardware modes: On
  Redraw scene when viewports are exposed: On
  
  Anti-alias mode: 8x
  Mip Map Filtering: Linear
  Anisotropic Filtering Mode: Height
  
  Vendor Name: ATI Technologies Inc.
  Render version: 4.1
  Shading Language: 4.10
  Driver Date: (null)
  Driver Version: (null)
  Maximum Texture size: 16384 x 16384
  Z-Buffer depth: 24 bits
  Maximum Viewport size: 16384 x 16384
  Total Video Memory: 2 GB
  Displays: LG ULTRAWIDE (81dpi 1x), Color LCD (221dpi 2x)
  Screen size: 2560 x 1080, 1440 x 900

USB devices
  Apple: Internal Memory Card Reader
  VIA Labs, Inc.         : USB3.0 Hub             
  Seagate: FA GoFlex Desk
  Apple Inc.: Apple Internal Keyboard / Trackpad
  Broadcom Corp.: Bluetooth USB Host Controller
  Logitech: USB Receiver
  Sony Computer Entertainment: Wireless Controller
  Akai: MPK225
  RELOOP: NEON
  Denon DJ: DS1

Bluetooth devices
  Apple: Apple Wireless Keyboard

Third party kernel extensions
  at.obdev.nke.LittleSnitch (5233) 99AA4BC2-5C99-387D-B1B1-CB34451342F8
  com.seagate.driver.PowSecDriverCore (5.2.7) 7145229E-88B7-259B-0054-63A19629690E
  com.Logitech.Control Center.HID Driver (3.9.5) no UUID
  com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7) 221C918E-8AE8-C995-2739-3B5C025ABA14
  com.Logitech.Unifying.HID Driver (1.3.5) no UUID
  com.paragon-software.filesystems.ntfs (23.0.15) 4D94E3D2-333E-3ED7-A03C-D82A3A7DFE2D
  com.paceap.kext.pacesupport.snowleopard (5.9.1) 25206F6A-6BC3-E93C-C31E-371502C8CE8E
  com.intel.kext.intelhaxm (6.0.5) 8C4C5339-F7AA-36E5-A052-3D2E7DC6DF16
  com.bitgapp.eqMac2Driver (2.0) C8E2C7F3-989B-3EF0-AE56-80D339AC2703
  com.sonicstudio.driver.SonicStudioProcessor (1.0.4d1) DF9C94A3-A5B1-39DA-8F96-FFD9B41F415D
  com.Cycling74.driver.Soundflower (2) 2D779840-7439-31E5-8A66-D786C3F47B75

Third party plugins
  None

Rhino plugins
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp	"RhinoCycles"	6.12.18310.10526
  /Applications/RhinoWIP.app/Contents/PlugIns/NamedSnapshots.rhp	"Snapshots"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp	"Grasshopper"	6.12.18310.10526
  /Applications/RhinoWIP.app/Contents/PlugIns/PanelingTools.rhp	"PanelingTools"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/PlugIns/import_STL.rhp	"STL Import"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp	"Commands"	6.12.18310.10526
  /Applications/RhinoWIP.app/Contents/Frameworks/RhMaterialEditor.framework	"Renderer Development Kit"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/PlugIns/Alerter.rhp	"Alerter"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp	"RDK_EtoUI"	6.12.18310.10526
  /Applications/RhinoWIP.app/Contents/PlugIns/Displacement.rhp	"Displacement"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp	"IronPython"	5.1.2015.132
  /Applications/RhinoWIP.app/Contents/PlugIns/RhinoRender.rhp	"Rhino Render"	6.12.18310.1002

(Nathan 'jesterKing' Letwory) #15

@kleerkoat right, as I posted, changing to Rendered mode works fine. Does it matter what view you change first, and to what?

@andy, don’t you have a similar machine?


(Kev R) #16

I’m seeing the same issue here - red screen when switching views. Don’t need any special file to reproduce - start a new file, insert a cube, and switch between views. It will correct itself if you switch between different views - I can’t seem to discern any rhyme or reason to when it occurs or corrects itself.

Output from _SystemInfo:

Rhino 6 SR12 2018-11-6 (Public Build, 6.12.18310.10526, Git hash:master @ 796297cb9cb110b9a02b7734498c64c8583a4eb8)
Licence type: Beta, build 2018-11-06
License details: Cloud Zoo.  In use by: kev.r ()
Expires on: 2018-12-21

Apple Intel 64-bit macOS Version 10.13.6 (Build 17G3025) (Physical RAM: 32Gb)
Machine name: Kevin’s iMac
Language: en-US (MacOS default)

AMD Radeon R9 M295X OpenGL Engine (OpenGL ver:4.1 ATI-1.68.20)

OpenGL Settings
  Safe mode: Off
  Use accelerated hardware modes: On
  Redraw scene when viewports are exposed: On
  
  Anti-alias mode: 4x
  Mip Map Filtering: Linear
  Anisotropic Filtering Mode: Height
  
  Vendor Name: ATI Technologies Inc.
  Render version: 4.1
  Shading Language: 4.10
  Driver Date: (null)
  Driver Version: (null)
  Maximum Texture size: 16384 x 16384
  Z-Buffer depth: 24 bits
  Maximum Viewport size: 16384 x 16384
  Total Video Memory: 4 GB
  Displays: iMac (173dpi 2x)
  Screen size: 2048 x 1152

USB devices
  Apple Inc.: Bluetooth USB Host Controller
  Apple Inc.: FaceTime HD Camera (Built-in)
  SanDisk: SDDR-189

Bluetooth devices
  Apple: Apple Wireless Keyboard
  Apple: Apple Magic Mouse
  Apple: Apple Wireless Trackpad

Third party kernel extensions
  at.obdev.nke.LittleSnitch (5207) 9FEE069A-6B44-395D-B154-411C856CB951
  com.corel.painter.PainterAudioDriver (1) 38139DCB-3D10-329C-BB2D-7C7E2D84924B
  com.intel.kext.intelhaxm (7.2.0) 0E6123B5-EF61-3050-95F1-9BC68008D888
  com.avast.FileShield (4.0.0) AF1C89B5-14E1-3AB2-90C7-EFA7C75AF6FC
  com.avast.PacketForwarder (2.1) 23DA7908-63C7-3658-8EEF-70B8C602D4FD

Third party plugins
  /Library/ScriptingAdditions/SwitchResX Extensions.osax/Contents/MacOS/SwitchResX Extensions

Rhino plugins
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp	"RhinoCycles"	6.12.18310.10526
  /Applications/RhinoWIP.app/Contents/PlugIns/NamedSnapshots.rhp	"Snapshots"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp	"Grasshopper"	6.12.18310.10526
  /Applications/RhinoWIP.app/Contents/PlugIns/PanelingTools.rhp	"PanelingTools"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp	"Commands"	6.12.18310.10526
  /Applications/RhinoWIP.app/Contents/Frameworks/RhMaterialEditor.framework	"Renderer Development Kit"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/PlugIns/Alerter.rhp	"Alerter"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp	"RDK_EtoUI"	6.12.18310.10526
  /Applications/RhinoWIP.app/Contents/PlugIns/Displacement.rhp	"Displacement"	6.12.18310.1002
  /Applications/RhinoWIP.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp	"IronPython"	5.1.2015.132
  /Applications/RhinoWIP.app/Contents/PlugIns/RhinoRender.rhp	"Rhino Render"	6.12.18310.1002

-Kevin


#17

I am not certain, that this is Rhino specific.
ARCHICAD does the same when opening an OpenGL 3D viewport, almost always. I’m not sure, but I’m having this issue since 10.13.6 (or 13.5). My GPU is the AMD R9 M370X.


(Marlin Prowell) #18

I’m having a hard time figuring out what “switching views” or “changing the view” means.

Here are my different guesses:

  1. Clicking in an inactive viewport to make it the active viewport.
  2. Selecting Set View > Bottom in the viewport context menu to change the viewport view.
  3. Selecting a different display mode, like Shaded or Ghosted.
  4. Or even, rotating a perspective view to change its orientation.

The red viewport could be an issue only with recent AMD Radeon GPUs. So far, all the computers with this problem have an AMD Radeon R9 GPU. Nathan cannot duplicate this with an Intel Iris Graphics 650, and I cannot duplicate this with an AMD Radeon Pro 460.


(Kev R) #19

Sorry for not being clearer, I’m just clicking the view names at the top of the viewport: “Perspective”, “Top”, “Front”, “Right”

-Kevin


(Kev R) #20

I’ve made a short screen recording to illustrate the problem: RhinoWIP_red_screen.mov

-Kevin