Problem Cloud zoo

Rhino Rhino for Windows
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#1

Hi,

Just bought my Rhino 7 licence (upgrade from Rhino 6). Works fine on my laptop but when i try to use the licence via my account on my desktop it’s doesn’t find a valid licence…what’s going on?

I’ve checked multiple times to make sure the licence is in the cloud zoo etc…everything works fine for Rhino 6 on both PCs.

Any Ideas?

Thanks, Seb.

#2

Can you login to you rhino account and confirm that the license has been added to cloud zoo?

https://www.rhino3d.com/licenses?controller=home

If it is there, probably a firewall issue?

#3

Yep, it has been added to the cloud zoo. Not sure about the firewall issue. When I boot Rhino 7, it asks me to login, which I do, everything goes fine until I confirm my account on my browser and then Rhino pops up saying “Rhino 7 needs a licence to work, Rhino will now close”. And that’s it.

#4

Have you tried restarting your computer? IIRC, it can happen that the browser that goes looking for your license in your account ‘goes deaf’ and can’t find it, a computer restart usually fixes it. Don’t know if that is the case for you, but maybe worth a try.

#5

Still doesn’t work, thanks anyway ! :+1:

#6

Problem solved! I got help from a Rhino technicien here’s the answer ( simpler than I thought :sweat_smile:):

Thanks for contacting us.

These steps should fix your issue. Please try it on the affected computer:

  • Open Rhino. You should then see a pop-up message, please click “No”:

Then you should come to the “Welcome to Rhino” window.

  • Check the “I have read and agree…” box:
  • Click on “Options” (bottom left).
  • Click Remove License:

This should trigger the logout process, which deletes the cached credentials.

Open Rhino again and try to login with your Rhino Account

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