Cloud zoo licence issue

Rhino Rhino for Windows
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1

HI All,

Trying to access Rhino from a new machine via cloud zoo. Login goes fine, then I get an error message before rhino opens -

image

Any ideas?

MAny thanks,

John

2

Could be that you have a firewall that block the license manager?
The machine can open internet without problems? (I mean the browser can open any site on internet?)
Also check that your network connection is set on ā€œprivateā€ instead of ā€œpublicā€ (into windows network options).

3

Thanks for your reply Lucio,

I donā€™t have a problem with browsing the web and the login on Rhinoā€™s site goes fine and tells me ā€˜login successful, return to Rhinoā€™ but then I get the error message above.

Perhaps I should try disabling bitdefenderā€™s firewall?

John.

4

Yes, if after disabling the firewall the connection works, then you have to put an exception to Rhinoā€™s license manager and enable again the firewall.

5

aha!

thanks Iā€™ll try that and let you know how it goes.

John.

6

Sadly that hasnā€™t worked. Still getting the same error message after disabling firewall.

7

Could be that something went wrong when installing Rhino?
If it never worked on that machine (I mean you never be able to open Rhino without errors) so I would try to uninstall and reinstall Rhino to see if the license manager is installed correctly (could be a good idea to download the last version of Rhino to be sure that your installer is failsafe).

8

ok, thanks again Lucio,

Iā€™ll give that a try.

JOhn.

1 Like
9

thats it!

wish iā€™d tried this ages ago.

thanks Lucio.

john.

1 Like