Your model is a great great example of a paramteric online application. Since it has lot of parameters and features, the computation time is around 10 seconds which is the limit of your account right now. PRO customers use the ShapeDiver shared system where performance fluctuations can occur and computation time might exceed for models that are near the limit as it happens in your case. Read more about computation time in here.
There are two ways to solve this:
- You can either optimise your model to decrease the processing time and stay within safe margins of your time allowance. Optimisation techniques are well covered in this blog post, video tutorial and the webinar.
- Or you can increase your computation time limit. If you are interested in upgrading your account please contact sales via the contact form at shapediver.com