Log-in OK, Launching Rhino NG

Rhino Rhino for Windows
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1

Hi to all,

Thank you for answers in advance.

I have some problem opening Rhino.

I can open and log in in my account in the web and it accept the account.

The problem is after logging-in and i go back to Rhino it says “Rhino license not found”.

Please see the attached file for reference.

Thank you,
Jayson

rhino cad problem_1.pdf (190.3 KB)

2

Hi Jayson / Paul -
It looks like you are part of a team. There appear to be 30 members in that team and there are 13 licenses. I suppose it could be that all of these are in use when you are trying to fetch a license.
At any rate, please contact tech@mcneel.com directly as this issue involves sensitive personal information such as eMail addresses and license keys.
-wim

3

Hi Wim,

Thank you for your reply.

The thing is if we swap our account, i try to use Paul’s account in my computer, I can open the Rhino no problem. But when Paul use my account in his computer the problems appear.

Is there maybe a problem in his computer?

Thank you for the suggestion. We might try the tech support.

Thank you and best regards,
Jayson