Licensing Issues


(Stu Bevan) #1

Hi there,

my Rhino 6 crashed and now when I try to start it up I get this message.

I have logged into my account fine, not sure what to do. I can open 5 no problems.

Thanks for any help in advance

Stu


(Andrés Jacobo) #3

Hi @SBDC,

Please perform the following to solve the issue. I’d greatly appreciate it if you are able to PM me or email me at (aj@mcneel.com) the cloudzoo.txt file so that we can fix this issue.

  1. In Finder, click on Go -> Go to Folder… (Or press shift + command + G)
  2. Go to the following location by typing in EXACTLY this path: ~/Library/Application Support/McNeel/Rhinoceros/6.0/License Manager/Licenses
  3. Copy the file cloudzoo.txt and send it to us me through a PM. This is useful for us to debug and fix this issue.
  4. Delete all files in this folder (Move them to the trash).
  5. Restart Rhino. You will likely be prompted to login.

Grouping and other issues in WIP 6 working on simultaneous files
(Stu Bevan) #4

Yes I followed this and the results were perfect. All sorted. Thank you so much

Stu