Hi there,
my Rhino 6 crashed and now when I try to start it up I get this message.
I have logged into my account fine, not sure what to do. I can open 5 no problems.
Thanks for any help in advance
Stu
Hi @SBDC,
Please perform the following to solve the issue. I’d greatly appreciate it if you are able to PM me or email me at (aj@mcneel.com) the cloudzoo.txt file so that we can fix this issue.
- In Finder, click on Go -> Go to Folder… (Or press shift + command + G)
- Go to the following location by typing in EXACTLY this path: ~/Library/Application Support/McNeel/Rhinoceros/6.0/License Manager/Licenses
- Copy the file
cloudzoo.txtand send it to us me through a PM. This is useful for us to debug and fix this issue. - Delete all files in this folder (Move them to the trash).
- Restart Rhino. You will likely be prompted to login.
Yes I followed this and the results were perfect. All sorted. Thank you so much
Stu