License server issues

Hi Support,

When I opened Rhino today I was greeted with the following?

My internet connection is working. In another message it said “Server error”.

I urgently need to fix this, since I have to work with Rhino.


I haven’t seen that exact error message before…
Have you tried logging out and then back into your Rhino account?


We are aware of the issue and working on it.

Yeah, this sucks, already two students and one commercial client this morning…

I have been unable to use Rhino all day. I have contacted support but no response yet. This is a major concern, fortunately I’m not under time pressure today but if this were to happen when I am I would be very unimpressed.

We apologize for the inconvenience. This problem is now fixed.

1 Like

What is the best way to get in contact with McNeel support for some configuration questions regarding cloud zoo stuff? (is email the preferred contact method for private questions?)

I would say would be the best.

I saw the message you sent to tech support and assigned it to AJ a few moments ago.
We’re in our weekly development meeting now.

Thanks @John_Brock! I appreciate the quick response! I look forward to hearing from AJ when he gets a minute. Thanks again!