Hi Support,
When I opened Rhino today I was greeted with the following?
My internet connection is working. In another message it said “Server error”.
I urgently need to fix this, since I have to work with Rhino.
Thanks
Silvan
I haven’t seen that exact error message before…
Have you tried logging out and then back into your Rhino account?
https://accounts.rhino3d.com/
We are aware of the issue and working on it.
Yeah, this sucks, already two students and one commercial client this morning…
I have been unable to use Rhino all day. I have contacted support but no response yet. This is a major concern, fortunately I’m not under time pressure today but if this were to happen when I am I would be very unimpressed.
We apologize for the inconvenience. This problem is now fixed.
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What is the best way to get in contact with McNeel support for some configuration questions regarding cloud zoo stuff? tech@mcneel.com? (is email the preferred contact method for private questions?)
I would say support@mcneel.com would be the best.
@chanley
I saw the message you sent to tech support and assigned it to AJ a few moments ago.
We’re in our weekly development meeting now.
Thanks @John_Brock! I appreciate the quick response! I look forward to hearing from AJ when he gets a minute. Thanks again!