Large file won't open, rhino not responding

I need help opening a very large rhino file (2.3 GB). I was making a bunch of subD quadmeshes and the file will no longer open in rhino 7. When I try to open the rhino screen is black with a loading wheel on the mouse and stay like that for as long as I have the file open. It eventually turns gray and then windows tells me rhino is not responding. I looked at some other previous threads and tried these all with no success:

Rescue3dm file
Opening/Importing in Safe Mode
Trying to open it on a different computer with larger RAM (32gb instead of 16gb)

If someone would be able to open the file and delete all meshes/subd geometry and send it back that would be greatly appreciated!

How long have you waited for it to load? It generally hasn’t actually run out of memory and crashed until Windows tell you so, “not responding” just means it’s busy.

I’ve waited 30+ minutes. Windows consistently gives me the pop up a couple minutes in to opening the file that Rhino 7 is not responding, giving me the options to close the program or wait to respond

Something is definitely wrong. I’ve opened 8Gb files and I don’t think it took more than 2 or 3 minutes. Are you opening from your hard drive or across a network?

try opening a new file and importing it into the blank file… that will strip the render mesh and open in wireframe… that may get you a little wiggle room RAM wise…

I’m opening from a hard drive

I have tried this, importing doesn’t help with the issue and behaves similarly to opening

Hi Tommy- please run SystemInfo in Rhino and copy/paste the results here.

-Pascal

Hi Tommy- please send the full output from SystemInfo

-Pascal

Rhino 7 SR28 2023-2-27 (Rhino 7, 7.28.23058.03001, Git hash:master @ 4ffc5d7156fbccf2a5d9fcc80e522b3851bc7f6c)
License type: Educational Lab License, build 2023-02-27
License details: LAN Zoo Network Node

Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 15Gb)

Computer platform: LAPTOP - Unplugged [41% battery remaining] ~36 minutes left

Hybrid graphics configuration.
Primary display: AMD Radeon™ Graphics (AMD) Memory: 1GB, Driver date: 3-30-2021 (M-D-Y).
> Integrated accelerated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3070 Laptop GPU (NVidia) Memory: 8GB, Driver date: 7-16-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 471.51
> Integrated accelerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-16-2021
Driver Version: 30.0.14.7151
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino
C:\Users\thoma\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 0.0.22102.1509

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Rhino 7 SR28 2023-2-27 (Rhino 7, 7.28.23058.03001, Git hash:master @ 4ffc5d7156fbccf2a5d9fcc80e522b3851bc7f6c)
License type: Educational Lab License, build 2023-02-27
License details: LAN Zoo Network Node

Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 2080 Ti (NVidia) Memory: 11GB, Driver date: 3-8-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 531.30
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 3.3

Anti-alias mode: 2x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-8-2023
Driver Version: 31.0.15.3130
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 11 GB

Rhino plugins that do not ship with Rhino
C:\Users\SoA\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 0.0.22353.1023
C:\Program Files\Common Files\McNeel\Rhinoceros\7.0\Plug-ins\KeyShot12RhinoPlugin (78243fe3-17a0-4865-b713-88b4c224c48c)\1.1.0.0\KeyShot2023RhinoPlugin\Rhino 7\KeyShot2023RhinoPlugin.rhp “KeyShot12RhinoPlugin” 1.0.0.0

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Users\SoA\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\PanelingTools\2021.3.2.446\PanelingTools.rhp “PanelingTools”

Hi Tommy - just to eiliminate the possibility, please block/disable Enscape in Options > Plug-ins page and then close Rhino reopen it and try to open the file again.

-Pascal

1 Like

I’d disable ALL plug-ins that do not ship with Rhino, including Enscape:

Rhino plugins that do not ship with Rhino
C:\Users\SoA\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 0.0.22353.1023
C:\Program Files\Common Files\McNeel\Rhinoceros\7.0\Plug-ins\KeyShot12RhinoPlugin (78243fe3-17a0-4865-b713-88b4c224c48c)\1.1.0.0\KeyShot2023RhinoPlugin\Rhino 7\KeyShot2023RhinoPlugin.rhp “KeyShot12RhinoPlugin” 1.0.0.0

1 Like

Hi Pascal, I disabled all plugins that don’t ship with Rhino. It’s still not opening

Hi Tommy - I guess you’d better send us the file for a look - zip and upload to Rhino - Upload to Support to my attention… this might or might not work, large files sometimes fail to finish uploading but worth a shot.

-Pascal

1 Like

Ok thank you Pascal, I just uploaded it.

Thanks, that seems to have worked, looking now…

@Tommy3 - so far it seems bad here too. I’ll have to send it to the larger brains.

@Tommy3 - this did eventually open in V8 - I went off to eat lunch and forgot about it. Might have opened in 7 if I’d done the same. In any case, the blob of SubDs in the middle do seem the be thing that Rhino does not love, I will send this back without them.

-Pascal

1 Like

Thank you! I really appreciate your help!

Still trying to delete… it’s as bad as opening.

-Pascal