Cannot Install Rhino 5.12 on Windows 10 Pro x64

mbmast · December 30, 2015, 7:56pm

I downloaded Rhino for Windows, rh50_en-us_5.12.50810.13095.exe, and whenever I run it on a Windows 10 Pro x64 platform, the install fails.

Here’s the log file:

uid=3281c150-1bdc-4f30-9e39-8f656e102e76
datetime=2015-12-30T11:42:09-08:00
rma-msi-version=5.12.50810.13095
Installation Starting
GetInstalledRhinoDetails returning false; Registry key not found
GetInstalledRhinoDetails returning false; Registry key not found
3281c150-1bdc-4f30-9e39-8f656e102e76
2015-12-30T11:42:28-08:00
Executing Child Installers
Installing dependency 'UNINSTALL_MSI' from '{E501C2B8-94A7-4254-B420-97158A594A82}' with status text 'Uninstalling 32-bit Rhino 5 Beta'
Installing dependency 'UNINSTALL_MSI' from '{72C91ACB-6D63-44F6-B8B2-26C78F33F9C8}' with status text 'Uninstalling 32-bit Rhino 5 Evaluation'
Installing dependency 'UNINSTALL_MSI' from '{301D9C4D-E327-4D6C-BA7D-6E55A6FE3E54}' with status text 'Uninstalling 64-bit Rhino 5 Beta'
Installing dependency 'UNINSTALL_MSI' from '{D5F28B29-AFB8-4FA7-9E83-56D2751527A4}' with status text 'Uninstalling 64-bit Rhino 5 Evaluation'
Installing dependency 'MSIEXEC40' from '../Installers/Prerequisites/WindowsXP-KB942288-v3-x86.exe' with status text 'Installing Windows Installer 4.0'
Windows Installer version 5.0.10240.16386 detected; no installation required
Installing dependency 'DOTNET4FULL' from '../Installers/Prerequisites/dotNetFx40_Full_x86_x64.exe' with status text 'Installing Microsoft .NET Framework 4.0'
Starting and waiting for process msiexec.exe /i "c:\users\admini~1\appdata\local\temp\7zs81b4.tmp\installers\rhino5setup_en-us_x86.msi" /qn  RMA_LICENSENODETYPE=Evaluation INSTALL_EN=1 USERNAME="Rachel Mast" COMPANYNAME="" /l*+ "C:\Users\ADMINI~1\AppData\Local\Temp\mcneel install (2015-12-30 11-42).log"
Process completed with exit code 1603
Installation failed; exit code 1603

The support site says a few things that make no sense. First, it suggests that I run the Dot Net 4.0 Framework directly from the DVD. There is no DVD. This was a downloaded install. Then it provides a link to Microsoft’s site to download and install the Dot Net 4.0 Framework. When I do this, the downloaded Dot Net 4.0 Framework install program stops and reports that there is no need to install the framework; that Windows 10 already contains the Dot Net 4.0 Framework.

So I have been unable to install Rhino 5 on Windows 10.

Any suggestions?

pascal · December 30, 2015, 8:44pm

Hi Michael - I assume you installed all available Windows updates, right?.

-Pascal

mbmast · December 30, 2015, 9:26pm

This is Windows 10. There is no user accessible “Update Windows” control panel applet. Windows 10 automatically downloads and installs updates. If an update requires a reboot, Windows 10 is configured to ask me to schedule the reboot, which I I do after saving un-saved files. As far as I am aware, my installation of Windows 10 is current.

ra_mull · December 31, 2015, 2:42pm

If you type “update windows” in the search bar, there is a check for windows screen at the top of the list. You can select check for updates and then you can choose to restart / install the updates if there are any available.

mbmast · December 31, 2015, 5:06pm

@ra_mull, I did that and here are the results:

ra_mull · December 31, 2015, 6:37pm

Did you just take that screenshot? In the image it says windows last checked for updates on 12/26/2015, today is 12/31/2015. There may or may not be new updates since then. I’m not sure.

mbmast · December 31, 2015, 6:40pm

Yes. I took that screenshot a couple of hours ago (just before my last post). I also have this:

This is untouched by me since installing Windows 10. Are there any not-checked check boxes that should be checked?

ra_mull · December 31, 2015, 6:48pm

Unfortunately I’m not a developer and have very little experience in the area of install not working.
All I was chiming in on was the fact that windows does indeed have a manual check for update button. And according to your windows update image your system has not checked for updates in 5 days. I did the check for update button on my computer just now and it found update(s) that need to be installed. I do a manual check for update usually twice a week and tend to find some.

Hopefully someone else can assist you in your install issue.

mbmast · December 31, 2015, 7:16pm

I rebooted the machine and it tried again and this time the install ran. I don’t know what changed, but it worked. Thanks for all your help. Much appreciated.