Installation failed; exit code 1619

Rhino Rhino for Windows
1

Hello,

I am trying to install Rhino at a client but it gives an error on installation. They have windows 7 x64 and all windows updates done. This is the error log:

uid=8e0ab4c3-e08f-4111-b3c0-260de95d43cd
datetime=2016-03-10T10:50:20-06:00
rma-msi-version=5.12.50810.13095
Installation Starting
uid=8e0ab4c3-e08f-4111-b3c0-260de95d43cd
datetime=2016-03-10T10:50:26-06:00
rma-msi-version=5.12.50810.13095
Installation Starting
GetInstalledRhinoDetails returning false; Registry key not found
GetInstalledRhinoDetails returning false; Registry key not found
8e0ab4c3-e08f-4111-b3c0-260de95d43cd
2016-03-10T10:50:32-06:00
Executing Child Installers
Installing dependency 'UNINSTALL_MSI' from '{E501C2B8-94A7-4254-B420-97158A594A82}' with status text 'Uninstalling 32-bit Rhino 5 Beta'
Installing dependency 'UNINSTALL_MSI' from '{72C91ACB-6D63-44F6-B8B2-26C78F33F9C8}' with status text 'Uninstalling 32-bit Rhino 5 Evaluation'
Installing dependency 'UNINSTALL_MSI' from '{301D9C4D-E327-4D6C-BA7D-6E55A6FE3E54}' with status text 'Uninstalling 64-bit Rhino 5 Beta'
Installing dependency 'UNINSTALL_MSI' from '{D5F28B29-AFB8-4FA7-9E83-56D2751527A4}' with status text 'Uninstalling 64-bit Rhino 5 Evaluation'
Installing dependency 'MSIEXEC40' from '../Installers/Prerequisites/WindowsXP-KB942288-v3-x86.exe' with status text 'Installing Windows Installer 4.0'
Windows Installer version 5.0.7601.18896 detected; no installation required
Installing dependency 'DOTNET4FULL' from '../Installers/Prerequisites/dotNetFx40_Full_x86_x64.exe' with status text 'Installing Microsoft .NET Framework 4.0'
Starting and waiting for process msiexec.exe /i "...\temp\7zsb128.tmp\installers\rhino5setup_en-us_x86.msi" /qn  RMA_LICENSENODETYPE=Evaluation INSTALL_EN=1 USERNAME="Josh" COMPANYNAME="" /l*+ "...\Temp\mcneel install (2016-03-10 10-50).log"
Process completed with exit code 1619
Installation failed; exit code 1619
Starting and waiting for process ...\temp\7zsb128.tmp\Installers\Prerequisites\dotNetFx40_Full_x86_x64.exe /norestart /passive /showfinalerror
Microsoft .NET Framework 4.0: Installation completed successfully.
Starting process notepad.exe ...\Temp\mcneel install (2016-03-10 10-50).log

What could be the problem?

2

From https://msdn.microsoft.com/en-us/library/aa376931(v=vs.85).aspx

ERROR_INSTALL_PACKAGE_OPEN_FAILED
1619
This installation package could not be opened. Verify that the package exists and is accessible, or contact the application vendor to verify that this is a valid Windows Installer package.

The MSI for installing 32-bit V5 is failing.

Try a manual install:
Use 7-zip to unpack full version V5 executable you downloaded from the Rhino Web site into C:\Temp\ using the option to preserve the folder structure.Then run ALL of these 4 msi files one at a time:
C:\Temp\Installers\rhino5setup_en-us_x86.msi
C:\Temp\Installers\rhino5setup_en-us_x64.msi
C:\Temp\Installers\LanguagePack_en-us.msi
C:\Temp\Installers\HelpMedia.msi

3

Thank you @John_Brock . I will try it that way.

Is it possible I need to install .Net Framework 4.X?

4

Based on my limited ability to read the log file, I think .NET installed OK but I’m not positive.
It can’t hurt to run the installer again.

Here’s a direct link to Microsoft’s installer:
https://www.microsoft.com/en-us/download/details.aspx?id=17718

5

I think I found the problem… Very basic… I do a teamviewer installation. And that guy dont have any rights to install stuf… He is contacting IT now for support on his side.

Thank you for the help so far :slight_smile: