I’m unable to install rhino, it detects an old version that has already been uninstalled.
I’ve used revo uninstaller to search and delete any leftovers, but the installer still detects the old version of rhino
What can I do to resolve this?
MSI (s) (88:BC) [22:09:57:450]: ******* RunEngine:
******* Product: {AF446D4E-DEED-4E66-A316-05CAEC318779}
******* Action:
******* CommandLine: **********
MSI (s) (88:BC) [22:09:57:450]: Warning: Local cached package 'C:\Windows\Installer\3c75a5.msi' is missing.
MSI (s) (88:BC) [22:09:57:450]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (88:BC) [22:09:57:450]: User policy value 'DisableMedia' is 0
MSI (s) (88:BC) [22:09:57:450]: Machine policy value 'AllowLockdownMedia' is 1
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Looking for sourcelist for product {AF446D4E-DEED-4E66-A316-05CAEC318779}
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Adding {AF446D4E-DEED-4E66-A316-05CAEC318779}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Now checking product {AF446D4E-DEED-4E66-A316-05CAEC318779}
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Trying source C:\ProgramData\Package Cache\{AF446D4E-DEED-4E66-A316-05CAEC318779}v7.33.23248.13001\.
MSI (s) (88:BC) [22:09:57:450]: Note: 1: 2203 2: C:\ProgramData\Package Cache\{AF446D4E-DEED-4E66-A316-05CAEC318779}v7.33.23248.13001\rhiexec.msi 3: -2147287037
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (88:BC) [22:09:57:450]: Note: 1: 1706 2: -2147483647 3: rhiexec.msi
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Processing net source list.
MSI (s) (88:BC) [22:09:57:450]: Note: 1: 1706 2: -2147483647 3: rhiexec.msi
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Processing media source list.
MSI (s) (88:BC) [22:09:57:450]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (88:BC) [22:09:57:450]: Note: 1: 1706 2: -2147483647 3: rhiexec.msi
MSI (s) (88:BC) [22:09:57:450]: SOURCEMGMT: Processing URL source list.
MSI (s) (88:BC) [22:09:57:450]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (88:BC) [22:09:57:450]: Note: 1: 1706 2: -2147483647 3: rhiexec.msi
MSI (s) (88:BC) [22:09:57:450]: Note: 1: 1706 2: 3: rhiexec.msi
MSI (s) (88:44) [22:10:20:274]: I/O on thread 2220 could not be cancelled. Error: 1168
MSI (s) (88:44) [22:10:20:274]: I/O on thread 14344 could not be cancelled. Error: 1168
MSI (s) (88:44) [22:10:20:274]: I/O on thread 14388 could not be cancelled. Error: 1168
MSI (s) (88:44) [22:10:20:274]: I/O on thread 14384 could not be cancelled. Error: 1168
MSI (s) (88:44) [22:10:20:274]: I/O on thread 14340 could not be cancelled. Error: 1168
MSI (s) (88:44) [22:10:20:274]: I/O on thread 14484 could not be cancelled. Error: 1168
MSI (s) (88:44) [22:10:20:274]: I/O on thread 14536 could not be cancelled. Error: 1168
MSI (s) (88:44) [22:10:20:274]: I/O on thread 14556 could not be cancelled. Error: 1168
MSI (s) (88:44) [22:10:20:274]: I/O on thread 14760 could not be cancelled. Error: 1168
MSI (s) (88:44) [22:10:20:274]: I/O on thread 14780 could not be cancelled. Error: 1168
MSI (s) (88:BC) [22:10:20:274]: SOURCEMGMT: Failed to resolve source
MSI (c) (44:48) [22:09:57:450]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (44:48) [22:09:57:450]: User policy value 'DisableMedia' is 0
MSI (c) (44:48) [22:09:57:450]: Machine policy value 'AllowLockdownMedia' is 1
MSI (c) (44:48) [22:09:57:450]: SOURCEMGMT: Prompting user for a valid source.
MSI (c) (44:48) [22:09:57:450]: Machine policy value 'DisableBrowse' is 0
MSI (c) (44:48) [22:09:57:450]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (c) (44:48) [22:09:57:450]: SOURCEMGMT: Browsing is enabled.
MSI (c) (44:48) [22:09:57:450]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial
MSI (c) (44:48) [22:09:57:450]: Font created. Charset: Req=1, Ret=254, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (44:48) [22:09:57:465]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (44:48) [22:09:57:465]: SOURCEMGMT: Now checking product {AF446D4E-DEED-4E66-A316-05CAEC318779}
MSI (c) (44:48) [22:09:57:465]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (44:48) [22:09:57:465]: Note: 1: 1706 2: 3: rhiexec.msi
MSI (c) (44:48) [22:09:57:465]: SOURCEMGMT: Processing net source list.
MSI (c) (44:48) [22:09:57:465]: Note: 1: 1706 2: -2147483647 3: rhiexec.msi
MSI (c) (44:48) [22:09:57:465]: SOURCEMGMT: Processing media source list.
MSI (c) (44:48) [22:09:57:465]: SOURCEMGMT: Trying media source ;.
MSI (c) (44:48) [22:09:57:465]: Note: 1: 1706 2: 3: rhiexec.msi
MSI (c) (44:48) [22:09:57:465]: SOURCEMGMT: Processing URL source list.
MSI (c) (44:48) [22:09:57:465]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (c) (44:48) [22:09:57:465]: Note: 1: 1706 2: -2147483647 3: rhiexec.msi
MSI (c) (44:48) [22:09:57:465]: Note: 1: 1706 2: 3: rhiexec.msi
MSI (s) (88:A8) [22:10:20:274]: Note: 1: 1714 2: Rhino Installer Engine 3: 1612
MSI (s) (88:A8) [22:10:20:274]: Note: 1: 2205 2: 3: Error
MSI (s) (88:A8) [22:10:20:274]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714
CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (88:A8) [22:10:21:916]: Note: 1: 2205 2: 3: Error
MSI (s) (88:A8) [22:10:21:916]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (88:A8) [22:10:21:916]: Product: Rhino Installer Engine -- Error 1714. The older version of Rhino Installer Engine cannot be removed. Contact your technical support group. System Error 1612.
Error 1714. The older version of Rhino Installer Engine cannot be removed. Contact your technical support group. System Error 1612.
MSI (s) (88:A8) [22:10:21:916]: Note: 1: 2205 2: 3: Error
MSI (s) (88:A8) [22:10:21:916]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16
MSI (s) (88:A8) [22:10:21:916]: Note: 1: 2205 2: 3: Error
MSI (s) (88:A8) [22:10:21:916]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21
Action ended 22:10:21: RemoveExistingProducts. Return value 3.
Action ended 22:10:21: INSTALL. Return value 3.
Property(S): UpgradeCode = {7550C922-E935-40BC-910D-13065BF6C8AC}
Property(S): INSTALLFOLDER.System.x64 = C:\Program Files\McNeel\Rhino Installer Engine\x64\
Property(S): INSTALLFOLDER.System.x86 = C:\Program Files\McNeel\Rhino Installer Engine\x86\
Property(S): INSTALLFOLDER = C:\Program Files\McNeel\Rhino Installer Engine\
Property(S): McNeel = C:\Program Files\McNeel\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): TARGETDIR = C:\
Property(S): ALLUSERS = 1
Property(S): Manufacturer = Robert McNeel & Associates
Property(S): ProductCode = {A11138AF-FB5B-467C-B1B1-2D79364CF28E}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Rhino Installer Engine
Property(S): ProductVersion = 8.2.23346.13001
Property(S): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): WIX_UPGRADE_DETECTED = {AF446D4E-DEED-4E66-A316-05CAEC318779}
Property(S): MsiLogFileLocation = C:\Users\user\AppData\Local\Temp\Rhino_8_20231218220928_001_rhiexec.msi.log
Property(S): PackageCode = {0332BF3C-34D2-439D-9134-E35123F55F35}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): MSIFASTINSTALL = 7
Property(S): REBOOT = ReallySuppress
Property(S): CURRENTDIRECTORY = C:\Users\user\Downloads
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 15172
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 5.00
Property(S): VersionNT = 603
Property(S): VersionNT64 = 603
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\user\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\user\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\user\Favorites\
Property(S): NetHoodFolder = C:\Users\user\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\user\Documents\
Property(S): PrintHoodFolder = C:\Users\user\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\user\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\user\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\user\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\user\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 25
Property(S): Msix64 = 25
Property(S): Intel = 25
Property(S): PhysicalMemory = 15481
Property(S): VirtualMemory = 10579
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = user
Property(S): UserSID = S-1-5-21-3022723146-1433933580-3147140354-1001
Property(S): UserLanguageID = 1028
Property(S): ComputerName = R5-7600X
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 23
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 22:10:21
Property(S): Date = 12/18/2023
Property(S): MsiNetAssemblySupport = 4.8.9032.0
Property(S): MsiWin32AssemblySupport = 6.3.22621.2506
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = user
Property(S): DATABASE = C:\Windows\Installer\281be.msi
Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{A11138AF-FB5B-467C-B1B1-2D79364CF28E}v8.2.23346.13001\rhiexec.msi
Property(S): UILevel = 2
Property(S): MsiUISourceResOnly = 1
Property(S): ACTION = INSTALL
Property(S): MIGRATE = {AF446D4E-DEED-4E66-A316-05CAEC318779}
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
MSI (s) (88:A8) [22:10:21:916]: Windows Installer installed the product. Product Name: Rhino Installer Engine. Product Version: 8.2.23346.13001. Product Language: 1033. Manufacturer: Robert McNeel & Associates. Installation success or error status: 1603.
MSI (s) (88:A8) [22:10:21:916]: Deferring clean up of packages/files, if any exist
MSI (s) (88:A8) [22:10:21:916]: MainEngineThread is returning 1603
MSI (s) (88:44) [22:10:21:916]: RESTART MANAGER: Session closed.
MSI (s) (88:44) [22:10:21:916]: No System Restore sequence number for this installation.
=== Logging stopped: 2023/12/18 22:10:21 ===
MSI (s) (88:44) [22:10:21:916]: User policy value 'DisableRollback' is 0
MSI (s) (88:44) [22:10:21:916]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:44) [22:10:21:916]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (88:44) [22:10:21:916]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (88:44) [22:10:21:916]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (88:44) [22:10:21:916]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (44:C8) [22:10:21:916]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (44:C8) [22:10:21:916]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2023/12/18 22:10:21 ===
LOG: Rhino_8_20231218220928.zip (10.0 KB)