Urgent Rhino 7 won't start up

Rhino Rhino for Windows
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1

Hi,
After the rhino updates, my Rhino 7 educational for Windows dese not start up. I saw rhino 7 is active in task manager but only takes 30MB memory and is stuck there. I have to use “open as an admin” to start Rhino safe mode. Does anyone know how to fix this issue? Thanks for help
Here is the system info:
Rhino 7 SR21 2022-7-27 (Rhino 7, 7.21.22208.13001, Git hash:master @ c31aea87137a5d0de449338a7ef6856f49dd4797)
License type: Educational, build 2022-07-27
License details: Cloud Zoo

Windows 10 (10.0.19044 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: AMD Radeon RX 6700 XT (AMD) Memory: 12GB, Driver date: 4-28-2022 (M-D-Y). OpenGL Ver: (null)
> Accelerated graphics device with 7 adapter port(s)
- Secondary monitor attached to adapter port #0
- Windows Main Display attached to adapter port #1

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL (null) (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 4-28-2022
Driver Version: 30.0.15021.11005
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 12272 MB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.21.22208.13001

2

Hi Harry -

There’s something wrong with the installation of your GPU drivers. I would first download the latest and install those, and, if that doesn’t change the information that you can see in the SystemInfo, I would try a clean install of the drivers.
-wim

3

try first the safe mode start.
If runs its a plug in problem.

4

Hi Wim,
I have reinstalled the newest GPU drive, but the problem hasn’t been solved yet. Right now, I can’t open the safe mood either…

5

Hi,
I have reinstalled the newest GPU drive, but the problem hasn’t been solved yet. Right now, I can’t open the safe mood either…

6

Hi Harry - did you do a clean install of the drivers? And did you get the driver from the AMD website?

-Pascal

7

I downloaded the driver from the AMD website. And I have also tried the clean install (uninstall and reupdate on device manager), but it doesn’t solve the problem. I have my rhino 6 installed on my PC and haven’t installed the Rhino 6 update. Rhino 6 is working fine on my PC…

8

Hi -
Please post your updated SystemInfo data.
-wim

9

Hi Wim,
I don’t have access to rhino 7 safe mode rn. But I can open Rhino 6, there is the SystemInfo

Rhino 6 SR28 2020-7-17 (Rhino 6, 6.28.20199.17141, Git hash:master @ b1f15b655bd1f5ae0d3d3257e3efdeb0a45630e4)
License type: Educational, build 2020-07-17
License details: Cloud Zoo. In use by: Harry Gong ()

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: HG-V2

Non-hybrid graphics.
Primary display and OpenGL: AMD Radeon RX 6700 XT (AMD) Memory: 12GB, Driver date: 12-16-2021 (M-D-Y). OpenGL Ver: 4.6.14761 Compatibility Profile Context 21.30.23.04 30.0.13023.4001

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 12-16-2021
Driver Version: 30.0.13023.4001
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 12272 MB

Rhino plugins
E:\Program\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.28.20199.17141
E:\Program\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
E:\Program\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
E:\Program\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.28.20199.17141
E:\Program\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
E:\Program\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Common Files\McNeel\Rhinoceros\6.0\Plug-ins\Lumion LiveSync for Rhino (839d6175-32d1-4ffe-a0a4-b7fb43cf0ff5)\2018.10.30.683\Lumion\Rhino 6.0\LumionPlugin.rhp “Lumion LiveSync for Rhino”
E:\Program\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.28.20199.17141
C:\Program Files\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino6.Plugin” 0.0.21061.1131
E:\Program\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.28.20199.17141
E:\Program\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
E:\Program\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

10

Hi all,

After contacting the tech support group, the problem is related to a Citrix workspace conflict. Rhino 7 is back to work after uninstalling and updating Citrix. Thank you all for the help!!

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