Rhino 7 does not start anymore, also not in safe mode

Rhino Rhino for Windows
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1

Hi all, after not using Rhino7 for a while it wont start any more, also not in safe mode. Graphic card is up to date (K2100M), Windows, .NET and rhino is up to date. Licence is not blocked.
There is no error message and the taskmanager shows a rhino7 using approx 40 MB Ram.

Rhino5 and Rhino6 are working fine.

Thank you in advance for any ideas,
Norbert.

Windows information:

|Gerätename|
|Prozessor|Intel(R) Core™ i7-4900MQ CPU @ 2.80GHz 2.80 GHz|
|Installierter RAM|32,0 GB|
|Systemtyp|64-Bit-Betriebssystem, x64-basierter Prozessor|

|Edition|Windows 10 Pro|
|Version|21H2|
|Installiert am|‎11.‎03.‎2021|
|Betriebssystembuild|19044.1889|
|Leistung|Windows Feature Experience Pack 120.2212.4180.0|

2

Can you Add Remove Programs and Modify your Rhino 7 install and run the Repair? or uninstall and then Install the Latest.

https://www.rhino3d.com/download/rhino-for-windows/7/latest

In Rhino 6 can you provide your SystemInfo (type into command line)

Thanks

3

Install repair finished without error message but also without positive result.

Latest is already installed.

Rhino 6 SR35 2021-8-10 (Rhino 6, 6.35.21222.17001, Git hash:master @ 073ac7b225c67348731c6597127b9410126c3139)
License type: Kommerziell, Build 2021-08-10
License details: Cloud Zoo. In use by: fishermans ()

Windows 10.0.0 SR0.0 or greater (Physical RAM: 31Gb)
Machine name: APRIL

Computer platform: LAPTOP - Plugged in [97% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA Quadro K2100M (NVidia) Memory: 2GB, Driver date: 5-29-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 426.78
> Integrated acclerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
Intel(R) HD Graphics 4600 (Intel) Memory: 1GB, Driver date: 1-21-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
Citrix Indirect Display Adapter (Citrix Systems Inc.) Memory: 0MB, Driver date: 1-23-2019 (M-D-Y).
> External USB display device with 8 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-29-2020
Driver Version: 25.21.14.2678
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.35.21222.17001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.35.21222.17001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.35.21222.17001
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.35.21222.17001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

4

Can you update your driver and remove the Citrix app?

5

The Citrix display adapter is the problem.
Uninstall it. It is not compatible with Rhino.

6

Well, the graphics driver is updated via manual download from nvidia today (which was another kind of story).
And I do need Citrix for remote work (home office).

Do you know if there is a way to switch the citrix driver on/off.

7

Switching the CITRIX indirect display adpter off in the windows device manager doesnt work.

8

Thank you very much so far. I need to leave today but will look into some differnt options during the next days.

9

Switching it off will not work.
It must be uninstalled.

10

Okay. No workaround. Check.
Now I am asking the other way: I was going to try to introduce Rhino as second CAD-System beside SolidWorks at my new employer. But the Rhino7-Citrix incompatibility will make this impossible, no matter on which side the problem is based on. Is it already foreseeable that this will work again, like it did before?

11

Here’s what I gleaned from @brian:

Rhino will fail to launch on some systems with Citrix Workspace 22.6 installed. It works fine with 22.2 and seems okay again with 22.7, so I hope this is just never an issue again.

1 Like
12

Cool. Sounds to me like it is becoming a low brainer.

13

Downgraded CITRIX and - magic - Rhino7 works again. Wonderful, beside of the hours of work to get to the point.

1 Like