We are encountering an issue with ShapeDiver when uploading a file. The error message displayed is: “Loading your model took longer than the maximum allowed 20 seconds.”. After some investigation, we noticed that this issue might be caused by the importation of external geometry.
When we internalize the geometry in the Grasshopper components, the file uploads without any problem. This suggests that the issue might be related to the handling or processing of imported geometry.
Could you let me know what kind of file you are trying to import (which format) and how big it is?
Do you experience the same problem in a minimal definition where you just import the file and display its contents in the viewer, like the following?
Thank you so much for taking the time to respond and help with this issue! I just tested using a minimal definition, as you suggested, where I only import the file and display its contents in the viewer. Unfortunately, I’m still encountering the same error.
The file I’m trying to import is a Rhino file (.3dm), and its size is 8,016 KB. I’d greatly appreciate any further advice or insights you might have to resolve this. Thanks again for your support!
Could you also give me an idea of how long it takes to initially load the file in your local Grasshopper? Meaning, how long does the computation take after you open Grasshopper and connect your local file path to the Import Geometry component?
Note that the file needs to be downloaded on the ShapeDiver servers before it can be used in your definition (in your case 8MB), which adds to the computation time.
I typically do not experience times bigger than 20 seconds for files of this size, so it might be specific to yours, in which case it is likely that you experience a long loading time locally as well.
If this is not the case, please send me the 3dm file (by private message if necessary) so I can test with it.
The result of the test is shown in the attached image, where the loading time is displayed as 799ms. I will send the Rhino file via private message for further testing. Thank you for your assistance!
