Sleepy hanging Rhino

[rfritz]

When I leave my desk and the computer screen locks, Rhino sometimes hangs when I come back and unlock the screen.

(Turns out there’s a graphics config. error, too. I’ll chase that down.)

Rhino 7 SR20 2022-7-12 (Rhino 7, 7.20.22193.09001, Git hash:master @ 9b19bfdb8c343dd6fa8df3514068defd72273d6f)
License type: Commercial, build 2022-07-12
License details: Cloud Zoo

Windows 10 (10.0.19044 SR0.0) or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [99% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: Intel(R) HD Graphics P530 (Intel) Memory: 1GB, Driver date: 1-20-2022 (M-D-Y). OpenGL Ver: 1.1.0
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA Quadro M2000M (NVidia) Memory: 4GB, Driver date: 4-4-2022 (M-D-Y).
> Integrated accelerated graphics device with 4 adapter port(s)
- This device is not being used

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

• Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 0.0 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 4-4-2022
Driver Version: 30.0.15.1236
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 7\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 7\Plug-ins\Calc.rhp “Calc”

[Japhy]

That is most likely the issue, please see this thread.

Soooo, you bought a laptop with hybrid graphics and rhino doesn't run right. READ THIS

Hybrid graphics laptops are more and more common if you buy a consumer grade machine. (I recommend buying a mobile workstation for professional modeling but these hybrid machines are quite prevalent in the consumer market, especially for students.) They tend to generate a TON of tech support here because of the way they are set up from the factory. Hybrid systems are built with 2 graphics processors. A low power graphics chip (typically Intel HD or UHD) and a high power graphics card. However…

[John_Brock]

@rfritz

Non-hybrid graphics configuration.
Primary display and OpenGL: Intel(R) HD Graphics P530 (Intel) Memory: 1GB, Driver date: 1-20-2022 (M-D-Y). OpenGL Ver: 1.1.0

Integrated graphics device with 3 adapter port(s)

• Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA Quadro M2000M (NVidia) Memory: 4GB, Driver date: 4-4-2022 (M-D-Y).

Integrated accelerated graphics device with 4 adapter port(s)

• This device is not being used

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

*** Any hardware configuration or cabling changes you make will require that you restart Rhino.**

Your laptop is not configured correctly.

[theoutside (Kyle Houchens)]

check in rhino-
tools>options >advanced

then type opengl in the search bar and look for usehardwaredriver

it should be set to true.

[rfritz]

The computer is a Dell Precision 7510 mobile workstation. Both the display options and the Rhino.Options.OpenGL.UseHardwareDriver are set.

(Added) device properties says that the device is working correctly. The operating system is current Windows 10 and the NVidia driver is from April. I’ll try downloading from NVidia; that may help.

NVidia has a new driver, just out a week and a half ago. The release notes say, “This new driver provides improvements over the previous branch in the areas of application performance, API interoperability (e.g., OpenCL/Vulkan), and application power management…”

Application power management. Hmmm.

I’ll try it.

Now what?

[theoutside (Kyle Houchens)]

download a new graphics card driver for your nvidia and reinstall it using the custom/ clean install option.

something is hosed in your graphics pipeline, either your driver shat it’s pants or your graphics card has died.

check windows>device manager>display adapter>nvidia card>properties

is it disabled by any chance?

[rfritz]

And, indeed, downloading a new driver from NVidia seems to have fixed the problems. “SystemInfo” reports that Rhino is using the NVidia GPU, and after a sleep and wake Rhino is working, though I’ll wait a few days and see - power management problems can be tricky.

Hopefully this is resolved.

Thanks!