Rhino hang when layers tab is selected

Whenever layers is clicked (new or old project) Rhino says “not responding” hung.
How do I fix this? it started during the last two updates

System Information:

Rhino 8 SR16 2025-2-3 (Rhino 8, 8.16.25034.21001, Git hash:master @ a6639268785e5c4c20c84d286308a16a30826f3c)
License type: Educational, build 2025-02-03
License details: Cloud Zoo

Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.20

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Standard graphics configuration.
Primary display and OpenGL: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 2GB, Driver date: 9-13-2024 (M-D-Y). OpenGL Ver: 4.6.0 - Build 32.0.101.6078
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 2GB, Driver date: 9-13-2024 (M-D-Y). OpenGL Ver: 4.6.0 - Build 32.0.101.6078
> Integrated (slow!) graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: Off
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 2.1

Anti-alias mode: 2x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 32.0.101.6078
Driver Date: 9-13-2024
Driver Version: 32.0.101.6078
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2097148 KB

Rhino plugins that do not ship with Rhino
C:\Program Files\Enscape\Enscape.Rhino.Plugin-net48\Enscape.Rhino8.Plugin.dll “Enscape.Rhino8.Plugin” 4.2.1.88

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

Hi Amanda -

This is not a good machine to be running Rhino on. We recommend a dedicated GPU with at least 4GB of VRAM.

From the driver information, this card seems to be reporting that it supports OpenGL 4.6. Did you manually change the version slider to 2.1?

What happens when you disable that plug-in in the plug-in manager and restart Rhino?
-wim

I have been using rhino on this laptop since August 2024 but the problem just started on Monday.
I changed the graphics to 2.1 to see if that would help - OpenGl setting would you recommend?
I just disabled the escape plug in and no difference.

Hi Amanda -

Those two statements seem to be pointing in different directions. Do you know which version you were running when it was still working?

Does Rhino eventually start responding again?

The recommened setting is to keep this at the max that the GPU supports. For troubleshooting purposes, that can be moved back one step at a time, but if that doesn’t change things (as it doesn’t in your case), it should be put back at max.
-wim

Monday it had an update and started to freeze, then another update, and it still has the problem I am ging to try looking at the driver over the weekend to see if that’ll fix it

something wonky with your graphics set up…

can you post a screen shot of this page?

Rhino 8 SR16 2025-2-3 (Rhino 8, 8.16.25034.21001, Git hash:master @ a6639268785e5c4c20c84d286308a16a30826f3c)
License type: Educational, build 2025-02-03
License details: Cloud Zoo

Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.20

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Standard graphics configuration.
Primary display and OpenGL: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 2GB, Driver date: 9-13-2024 (M-D-Y). OpenGL Ver: 4.6.0 - Build 32.0.101.6078
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 2GB, Driver date: 9-13-2024 (M-D-Y). OpenGL Ver: 4.6.0 - Build 32.0.101.6078
> Integrated (slow!) graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 32.0.101.6078
Driver Date: 9-13-2024
Driver Version: 32.0.101.6078
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2097148 KB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 8\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.16.25034.21001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

it started working when I change those settings - Thanks!