good afternoon,
I am having a problem saving a closed polysurface as a .stp file. the program shows the hourglass for a while and then says “not responding”. The file is very big, 544,029 KB.
I have saved smaller files of 1328 KB as .stp files without problems.
Would someone know why this is happening?
Hi Walter -
We’ll need to take a look at that file to be able to check what’s going on.
Please run the Rhino SystemInfo command and copy-paste its output here.
To get bigger files over to us, please use the upload page → Rhino Accounts
Copy a link to this thread into the comments field on that page when you send it in.
-wim
Did you try changing the location of the file or something like that?
I have some issues when exporting files directly into the network drive sometimes.
dear -wim,
thank you for your reply.
I will upload the file that’s giving me trouble to your link.
Here is the SystemInfo:
Rhino 8 SR19 2025-5-12 (Rhino 8, 8.19.25132.01001, Git hash:master @ 57e3eb280b0f32cbe59f53a554be5e8ffa66fc36)
License type: Commercial, build 2025-05-12
License details: Cloud Zoo
Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 127GB)
.NET 7.0.0
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 4070 (NVidia) Memory: 12GB, Driver date: 8-14-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 560.94
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
Secondary graphics devices.
AMD Radeon™ Graphics (AMD) Memory: 1GB, Driver date: 1-11-2024 (M-D-Y).
> Accelerated graphics device with 5 adapter port(s)
- There are no monitors attached to this device!
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 8-14-2024
Driver Version: 32.0.15.6094
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 12282 MB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.19.25132.1001
C:\Program Files\Rhino 8\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 8\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.19.25132.1001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.19.25132.1001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.19.25132.1001
C:\Program Files\Rhino 8\Plug-ins\export_STEP.rhp “STEP Export”
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.19.25132.1001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.19.25132.1001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”