_Save doesn't work while working on server

Rhino Rhino for Windows
1

Hi,
I have a commercial licence which worked perfectly until the last update.
While working ctrl+save is like a habit for me and that was working perfectly. After the latest update, something happened that I couldn’t figure out. There is this error saying “Failed to save Rhino 7 file … The Temporary file could not be renamed.”.
But I can save as with different name to the server.
While working on desktop not on server, _save command works well.

PS: We have a second commercial licence, it works without any errors.
And I already removed the program and installed back

Any suggestions?

Thank you,

2

Hi Salih -

I assume you are running that other license on a different machine.
Could you please post the text from the Rhino SystemInfo command from both machines?
-wim

3

Hi Wim,
Yes we are running other licence on a different machine.

This is the one which doesn’t run _Save command.

Rhino 7 SR21 2022-7-27 (Rhino 7, 7.21.22208.13001, Git hash:master @ c31aea87137a5d0de449338a7ef6856f49dd4797)
License type: Commercial, build 2022-07-27
License details: Cloud Zoo

Windows 10 (10.0.19044 SR0.0) or greater (Physical RAM: 24Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce GTX 1080 (NVidia) Memory: 8GB, Driver date: 7-21-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 516.94
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
- Secondary monitor attached to adapter port #1

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-21-2022
Driver Version: 31.0.15.1694
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

And this one is the other machines system info:

Rhino 7 SR20 2022-7-12 (Rhino 7, 7.20.22193.09001, Git hash:master @ 9b19bfdb8c343dd6fa8df3514068defd72273d6f)
License type: Commercial, build 2022-07-12
License details: Cloud Zoo

Windows 10 (10.0.19044 SR0.0) or greater (Physical RAM: 14Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce GTX 1660 SUPER (NVidia) Memory: 6GB, Driver date: 3-17-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 512.15
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
- Secondary monitor attached to adapter port #1

Secondary graphics devices.
AMD Radeon™ Graphics (AMD) Memory: 2GB, Driver date: 12-16-2021 (M-D-Y).
> Accelerated graphics device with 4 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-17-2022
Driver Version: 30.0.15.1215
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.20.22193.9001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Thanks,
Salih

6

Thanks for that information, Salih.
On the machine where saving doesn’t work, go to Rhino Options > Advanced. Type “write” in the search field. That should show you the Rhino.Options.FileSettings.WriteLocalTempFileWhenSaving setting. When you change that from “True” to “False”, does that make things better?
-wim

7

Hello Wim,

Thank you for your help! It works now

Best,
Salih

1 Like
8

Hey Wim, I’m having a similar problem:

“Command: _SaveAs Failed to save Rhino 7 file D…3dm. Writing to the disk or storage device failed.”

I’m trying to save a .3dm in units of Meters from inches. I went to the File Properties and changed model and layout from inches to Meters.

I tried going to Rhino>Tools>Options>Advanced; typing “write” in the search field and changing “True” to “False”.
It did not help.
I’ve tried “Export Selected” and “Save As” and adding the word “Meters” just before the file extension .3dm

Here is the text from running the SystemInfo command (only one machine here):
Rhino 7 SR37 2024-4-16 (Rhino 7, 7.37.24107.15001, Git hash:master @ d2e42f70b9d3aa58f6053e2998a0db2abcd7555b)
License type: Commercial, build 2024-04-16
License details: Cloud Zoo

Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro K4200 (NVidia) Memory: 4GB, Driver date: 5-11-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 474.44
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-11-2023
Driver Version: 30.0.14.7444
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Edit: I don’t know what I did, but it’s saving files as .3dm now, but when I try and Save As an IGES, I get:

“Rhino 7 Failed to Save Failed to save as D:.…igs.
The file writing plug-in failed” regardless of whether TempFileWhenSaving setting is “True” or “False”

Thanks in advance,

David

9

Hi David -

An intermittent problem sounds like there is something going on with your machine.
Is there enough space on your D:-drive? Have you tried rebooting to see if that changes anything? Does this also happen with a new file and just a single box?
-wim

10

Yes, Wim, what’s going on with my machine is the operator 99% of the time. I had not tried any other files. I’ll check.
I’ve tried rebooting. I’ll try a new file. Single box? No server here other than local host. Yes, it’s on the Desktop Workstation. I use the laptop (rarely) for demos.
-david