Rhino WIP Freezing on License Verification

(Tmhector) #1


While running the Rhino 6 Mac WIP, it’s now started freezing up when verifying the license on startup. I’ve been using the wip for a month now and haven’t gotten this until today, I’ve also tried reinstalling the latest build and the issue continues.

Anyone else having this issue / know a any way to solve this?

(John Brock) #2

Do you have a message in your inbox?
I just looked at your Rhino account and this email address says it has been verified.

(Tmhector) #3

The only account verification email I could find related to the rhino 6 WIP is from September 28, when I first downloaded it. I’m not able to click that popup to send another email, I just get the pinwheel.

(John Brock) #4

Don’t take this wrong…
Have you restarted your Mac recently?

(Tmhector) #5

I restarted it today after the issue first started happening, and it has continued to happen after that. Before that, I think it’s been about 2 weeks since I restarted it?

(John Brock) #6

Can you login to your account here:

Verify your email address is correct in the Email tool,
and verify you see your WIP license in the Licenses > Personal list.

Anything odd turn up there?

(Tmhector) #7

Everything looks normal to me

(Andrés Jacobo) #9

@tmhector can you please elaborate what you mean by “freezing”? Do you get a beachball? Can you click on any of the dialog’s buttons?

(Tmhector) #10

I’m getting the beachball and can’t click any of the buttons in the popup in the screenshot, and have to force quit to close the program.

(Andrés Jacobo) #11

Got it. This looks like a recurrence of this issue:

Please follow the instructions in the link above and it should temporarily solve the problem while we find out the cause of this issue.

(Tmhector) #12

That fixed it! Thanks everyone for your assistance!