Rhino shuts down without autosave or crash report

[shakedesign (Info)]

Dear Rhino users.
I’m experiencing Rhino (7) shutting down without any notice. So no autosave or chrash report. I’m running Windows 11 and have the latest GPU drivers installed. I cannot seem to willfully provoke the error but I’m guessing it has to do with an open (chrome) webbrouwser, while Rhino is still running in the background. I’m curious to hear if anyone else is experiencing the same issue?

[martinsiegrist]

Open Rhino, type SystemInfo and post it below. You can paste it into a Hide Details dropdown which you find by clicking on the gear icon when creating a new post. I posted my specs as an example.

System Info

Rhino 7 SR19 2022-5-17 (Rhino 7, 7.19.22137.07001, Git hash:master @ 3ae9a3803ff1583b53c0ef27b6860e06ef2d363a)
License type: Kommerziell, build 2022-05-17
License details: Cloud Zoo

Windows 10 (10.0.19043 SR0.0) or greater (Physical RAM: 1.3e+02Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA RTX A5000 (NVidia) Memory: 22GB, Driver date: 3-17-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 512.15
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0
- Windows Main Display attached to adapter port #1

Secondary graphics devices.
NVIDIA Quadro K2200 (NVidia) Memory: 4GB, Driver date: 3-17-2022 (M-D-Y).
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-17-2022
Driver Version: 30.0.15.1215
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 23028 MB
…

[shakedesign (Info)]

Hi Martin, thank you for your reply. Please find my system info below:

Summary

Rhino 7 SR18 2022-5-4 (Rhino 7, 7.18.22124.03001, Git hash:master @ b2a1120bcb32e1f6da66a421cd7162a18a9f0cd9)
License type: Commercial, build 2022-05-04
License details: Cloud Zoo

Windows 10.0.22000 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 1-20-2022 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA Quadro P5200 (NVidia) Memory: 16GB, Driver date: 5-5-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 512.78
> Integrated accelerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device

Secondary graphics devices.
Citrix Indirect Display Adapter (Citrix Systems Inc.) Memory: 0MB, Driver date: 1-23-2019 (M-D-Y).
> External USB display device with 8 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-5-2022
Driver Version: 30.0.15.1278
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 16 GB

Rhino plugins that do not ship with Rhino
C:\Users\daves\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\KeyShot8RhinoPlugin (6c7d7caf-b4ba-406d-bfaa-8d719d8212c3)\1.5.0.0\KeyShot8RhinoPlugin\Rhino 5.0\KeyShot8RhinoPlugin.rhp “KeyShot8RhinoPlugin” 1.5.0.0
C:\Program Files\Common Files\McNeel\Rhinoceros\7.0\Plug-ins\XNurbs (80be33b0-13b2-4ac4-9c77-03829214f9e9)\5.2.0.0\XNurbsRhino7.rhp “XNurbs”

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Users\daves\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\PanelingTools\2020.12.9.865\PanelingTools.rhp “PanelingTools”
C:\Users\daves\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\SectionTools\2021.4.30.511\SectionTools.rhp “SectionTools”

Summary

This text will be hidden

[Willem (Willem Derks)]

Hi,

FWIW I’ve read about Citrix not being that favorable for stability
maybe readup and try some of the suggestions here:

Rhino 6 crashing on startup so much I am not using it really

The problem looks like it’s either the use of the docking station (unplugging monitors does not eliminate that, you need to disconnect from the docking station entirely) or it’s whatever that “Citrix display device” is. Are you accessing this laptop remotely? Here’s the gist of the problem… Your laptop s configured in such a way that the Windows Main Display device is setup to be some kind of external display adapter. When that happens on a laptop, Windows forces the use of the integrated GPU t…

Rhino opening every file as read only?

If possible uninstall this.

Eval won't open

You replied to a 3-year old message from a different version of Rhino. I moved this to a new thread so it will be seen. Please do not reply to old message threads even if they seem related. In Windows Device Manager > Display adapters, do you have a “Citrix” adapter?

https://wiki.mcneel.com/rhino/citrix

[shakedesign (Info)]

Thank you for your reply.

Rhino is (was) not running from a Citrix server but locally on my laptop all the time.
Just to make sure, I have now uninstalled Cirtix, but still experienced RH suddenly crashing.

Is there a way (location) were I can view the crash log file? Do I need to assign a location in Rhino to where it saves that file?

[Willem (Willem Derks)]

Do you get a Rhino crash report dialog?
If so It writes some files to the Desktop iirc

What are you typically doing when Rh crashes, or is it seemingly random?

[Willem (Willem Derks)]

As a test, you could disable KeyShot and XNurbs

If the crashes stop then they are likely culprits.

[shakedesign (Info)]

@Willem

culprits

The crashes seem to be random. Unfortunately I get no crash report dialog.

[Willem (Willem Derks)]

That is unfortunate, I’m out of suggestions.

Hope someone else can pick up from here.

[pascal (Pascal Golay)]

Hello - is it a hard crash or does Rhino hang?

If you disable XNurbs and Keyshot plug-ins in Options > Plug-ins page and then close and relaunch Rhino, does that change anything?

-Pascal

[shakedesign (Info)]

Thanks guys, appreciate your help.
It’s a hard crash. So Rhino ‘dissappears’ in a split second.

[shakedesign (Info)]

Okay, an update. A colleague mentioned he was experiencing similar Rhino crashing in the past. (He is now working on Mac) Anyway, he said he disabled the ‘GPU Tesselation’ in the ‘OpenGL’ settings (Rhino Options menu). So I did… Don’t want to cheer too early, but it seems to have solved the issue. Fingers crossed. Thanks again all for your suggestions and help!

[wim (Wim Dekeyser)]

Hoi Dave -

@shakedesign

Don’t want to cheer too early, but it seems to have solved the issue.

That’s good to hear.
It does sound, though, that there is something going on with your display drivers.
Now that you have uninstalled Citrix, could you post your updated SystemInfo data?
-wim

[shakedesign (Info)]

Please find system info below.
Citrix is no longer listed.

Summary

Rhino 7 SR18 2022-5-4 (Rhino 7, 7.18.22124.03001, Git hash:master @ b2a1120bcb32e1f6da66a421cd7162a18a9f0cd9)
License type: Commercial, build 2022-05-04
License details: Cloud Zoo

Windows 10.0.22000 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 1-20-2022 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA Quadro P5200 (NVidia) Memory: 16GB, Driver date: 5-5-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 512.78
> Integrated accelerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-5-2022
Driver Version: 30.0.15.1278
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 16 GB

Rhino plugins that do not ship with Rhino
C:\Users\daves\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\KeyShot8RhinoPlugin (6c7d7caf-b4ba-406d-bfaa-8d719d8212c3)\1.5.0.0\KeyShot8RhinoPlugin\Rhino 5.0\KeyShot8RhinoPlugin.rhp “KeyShot8RhinoPlugin” 1.5.0.0
C:\Program Files\Common Files\McNeel\Rhinoceros\7.0\Plug-ins\XNurbs (80be33b0-13b2-4ac4-9c77-03829214f9e9)\5.2.0.0\XNurbsRhino7.rhp “XNurbs”

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.18.22124.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Users\daves\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\PanelingTools\2020.12.9.865\PanelingTools.rhp “PanelingTools”
Hi,

C:\Users\daves\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\SectionTools\2021.4.30.511\SectionTools.rhp “SectionTools”

[wim (Wim Dekeyser)]

Thanks. That looks fine.
I suppose that, if you are not running into other issues, you can continue with GPU tesselation turned off.
Alternatively, you could try a “clean install” of the GPU drivers following the recipe posted here:

WIP (5.9.2017) :s-----l-----o-----w-----e------s-------t display ever ;)

The only thing I can recommend trying here is to completely uninstall and delete the current video drivers using the Device Manager…and then re-install them… Follow these steps… Start the Device Manager [DM-access] Expand the device tree (Note: My images show 2 display adapters, yours will probably only show one, the Intel)…so just work with that one. [DM] Right-click on the Intel display device and select “Uninstall” [UninstallDriver] CHECK the option “Delete the driver softw…

-wim

[shakedesign (Info)]

Thank you! Hopefully this is not necessary.

[shakedesign (Info)]

‘Cheered’ too early, it occured again…