Forced closing of Rhino

Hello,

Since the beginning of this week Rhino (8) closes on me every time I’m using a screenshot in my file or even when I’m just drawing a line.

I always have a Crashdumpfile which is very up-to-date but even when I continue in this file with the same actions it shuts down on me again.

Anyone experiencing the same problems?

Below some extra system info.

Thanks for helping me

Caroline

Rhino 8 SR15 2025-1-13 (Rhino 8, 8.15.25013.13001, Git hash:master @ 424331904354085c3cb84eda50bc6e3d92d470f4)
License type: Commercial, build 2025-01-13
License details: Cloud Zoo

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.0

Computer platform: LAPTOP - Plugged in [96% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 1GB, Driver date: 8-19-2022 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3070 Ti Laptop GPU (NVidia) Memory: 8GB, Driver date: 5-5-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 529.01
> Integrated accelerated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-5-2023
Driver Version: 31.0.15.2901
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\Calc.rhp “Calc”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

Dag Caroline -

In Rhino, run the Notifications command and follow the links to a NVidia site where you can find the latest display drivers for your GPU. When a system pretty much all of a sudden starts crashing often, we recommend doing a “clean install” of new drivers.

Apart from that…

I’m not seeing any crash reports from you in our system. Does the crash reporter pop up when Rhino crashes?
-wim

Hello Wim,

Will try this now. I did send the crash reports but forgot to add my e-mail. Just did it to the last one a few minutes ago.

I wil let you now if it worked.

Caroline

This is a screenshot of the notifications. I will download both drivers.

But is it normal to have 2 sets of graphic cards/drivers?

Updating both drivers didn’t do the job.
Still crashes

The crash problems started after I installed the latest Rhino update

Dag Caroline -

On laptops, it is, yes.

Can you post the updated SystemInfo data?
I’m seeing a crash report from you now and will have a developer look into that.
-wim

One more thing…
A hotfix for 8.15 was recently released.
If you go to the Updates and Statistics page in the Rhino Options, you can use the “Check Now…” link to download the latest version. That fixes a few crashes that were recently introduced.
-wim

Rhino 8 SR15 2025-1-13 (Rhino 8, 8.15.25013.13001, Git hash:master @ 424331904354085c3cb84eda50bc6e3d92d470f4)
License type: Commercial, build 2025-01-13
License details: Cloud Zoo

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.0

Computer platform: LAPTOP - Plugged in [96% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 2GB, Driver date: 1-10-2025 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3070 Ti Laptop GPU (NVidia) Memory: 8GB, Driver date: 12-3-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 566.36
> Integrated accelerated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 12-3-2024
Driver Version: 32.0.15.6636
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.15.25013.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\Calc.rhp “Calc”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

Dag Caroline -

Please try installing the newer 8.15.
-wim

I did install it and all problems seem to be gone.

Thank you for all the help :slight_smile: