Rhino not responding upon opening blank file

Hello all,

I have Rhino 6 installed on my computer. It was working fine up until I did the ‘Make2D’ command and my computer crashed (my operating system is not great).
Since then I cannot open a blank rhino file at all, the window displays black or frozen windows and any movement causes it to not respond. I can’t open any of my files as they freeze. I have to close the program through ‘task manager’ even though the file it blank.

I have uninstalled and reinstalled the program and it is the same.

I can open safe mode but don’t know how to get normal rhino working again.

I would be very grateful for any ideas :slight_smile:

Hello - please run SystemInfo in Rhino and post the results here.


Rhino 6 SR24 2020-3-19 (Rhino 6, 6.24.20079.23341, Git hash:master @ 064283610b834170e52117f2656605b5b25d65c0)
License type: Evaluation, build 2020-03-19
License details: Cloud Zoo. In use by: Helen Windsor ()
Expires on: 2020-07-07

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-THAJ2PQ

Non-hybrid graphics.
Primary display and OpenGL: Intel® HD Graphics 4000 (Intel) Memory: 2GB, Driver date: 7-10-2015 (M-D-Y). OpenGL Ver: 4.0.0 - Build

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 7-10-2015
Driver Version:
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 2112 MB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.24.20079.23341
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.24.20079.23341

Hello - the first thing to try, I would say, is to locate a newer driver for the video card - 2015 is ancient, as these things go. Get that from the Intel website, do not believe Windows if it tells you the driver is up to date.


Great - will do this now - thank you :slight_smile: