Rhino crashes with meshes

In fact, it crashes the whole computer. Whenever I open a model that contains meshes, the last thing shown in the command history window is “Loading meshes” and then the computer completely crashes. I can’t move the mouse, I can’t open the task manager, it forces me to manually restart every time this happens. The viewports in Rhino all remain black.
I attempted to import a mesh into a new file (a very simple bolt nothing complex) and it was able to import the object and it was visible for a moment, but then when I made a zoom select Rhino didn’t recognize any objects. I tried zooming in manually and the bolt was gone, has if it hadn’t imported at all. After that it crashed again, and I had to restart again.

Windows 10
Processor: Intel(R) Core™ i5-4670 CPU @ 3.40GHz 3.40 GHz
Graphics card: AMD Radeon Gaming RX 560 4GB
16 GB of RAM

If there are any more specs I can give to make this easy please let me know.

I used this graphics card in a different newer computer with Intel(R) Core™ i5-10400 CPU @ 2.90GHz 2.90 GHz and I didn’t had this issue. The issue also seems to be solved when I replace the graphics card with a AMD Radeon RX 6400 4GB, but this is not a sustainable solution, I need to be able to work in Rhino using the AMD Radeon Gaming RX 560 4GB.

Hi David -

Yes, please run the Rhino SystemInfo command and copy-paste the result here.

There are a lot of problems with Radeon 500 series cards currently, the first thig to try is turning off (unchecking) GPU Tessellation in Options>View>OpenGL and see if the crashes stop.

Thanks, Mitch.
We try to collect the GPU model and driver information and hand that over to AMD once in a while (every few weeks) in the hope that they fix the drivers. I’ve noticed that if we provide the fix while asking for the SystemInfo, we never get that information…

OK, noted, sorry…

1 Like

Here it is.
Rhino 7 SR28 2023-2-27 (Rhino 7, 7.28.23058.03001, Git hash:master @ 4ffc5d7156fbccf2a5d9fcc80e522b3851bc7f6c)
License type: Educacional, build 2023-02-27
License details: Cloud Zoo

Windows 10 (10.0.19044 SR0.0) or greater (Physical RAM: 16Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: Radeon RX 560 Series (AMD) Memory: 4GB, Driver date: 3-26-2023 (M-D-Y). OpenGL Ver: 4.6.0 Compatibility Profile Context
> Accelerated graphics device with 6 adapter port(s)
- Windows Main Display attached to adapter port #0

Secondary graphics devices.
Intel(R) HD Graphics 4600 (Intel) Memory: 1GB, Driver date: 9-29-2016 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 3-26-2023
Driver Version: 31.0.14043.7000
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 11974 MB

Rhino plugins that do not ship with Rhino
C:\Users\jesda\AppData\Roaming\McNeel\Rhinoceros\BlockEditNew\BlockEditNew.rhp “BlockEdit”
C:\Users\jesda\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\Corgi\0.4.3\Corgi.rhp “Corgi”
C:\Users\jesda\Carpentry Plus Inc\Team CPI - Documentos\General\The CPI Way\Operations\Modeling and Drafting\RHINO SETUP\PLUGINS\CadworkTools.rhp “CadworkTools”

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Thanks for the advice. This seems to have solved the issue. Is this GPU Tessellation necessary for something important?

Hi David -

Thanks, I appreciate it!

When the GPU drivers support it, it should speed up the display.