Rhino keeps crashing

Rhino Rhino for Windows
1

Hello, I have been using Rhino for some time now, and it was working fine. It became a bit slow so I made some space on my pc thinking it would be better. Now it crashed everytime I open a new file and draw a circle.
Here is the system information.
Does anyone know a solution to this? Thank you!

Rhino 8 SR18 2025-4-10 (Rhino 8, 8.18.25100.11001, Git hash:master @ 5d157e876c23ece334d9c8666b8513ffc6d4a98d)
License type: Commercial, build 2025-04-10
License details: Cloud Zoo

Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.0

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 1GB, Driver date: 7-21-2022 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: Intel(R) Arc™ A730M Graphics (Intel) Memory: 1GB, Driver date: 9-16-2022 (M-D-Y). OpenGL Ver: 4.6.0 - Build 31.0.101.3430
> Integrated (slow!) graphics device with 4 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 31.0.101.3430
Driver Date: 9-16-2022
Driver Version: 31.0.101.3430
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.18.25100.11001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.18.25100.11001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.18.25100.11001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.18.25100.11001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.18.25100.11001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.18.25100.11001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

2

Dag Nico -

From that message, you shouldn’t be seeing anything as there are no monitors and the laptop lid is probably closed.

That, at least, is how Rhino gets access to the hardware on your system.
I’m going to assume that you also have a different GPU in that machine. Go to the website of the producer of that GPU and download the latest drivers that are available. Install those using the “Clean Install” option.
-wim

3

It would be helpful if you submitted the crash reports with the reporter dialog that should show up after Rhino crashes.

4

Thank you for this information. I am not a tech person so GPU and all that is like Chinese to me :slight_smile:
The lid was not closed, it just shows a black screen and nothing works anymore.

5

Dag Nico -

This following post has step-by-step instructions that might help:

-wim

6

Great, thanks. Will try that. For step 2, I have 2 Intel adapters visible, Intel(R) Arc :trade_mark: A730M Graphics and Intel(R) Iris(R) Xe Graphics. Should I delete both of them or just one?

7

It stays the same, can I un- and reinstall Rhino?

8

Hi Nico -

That won’t change anything.
Can you post the new output from the Rhino SystemInfo command?
-wim