Hi McNeel Team,
I have noticed that over the past few months that Rhino8 has failed to save a file on the first attempt (see image), however it does save on the second attempt. After this Rhino saves a series of .tmp files in the files folder location (see image). Has anyone else experienced this recently? Is it a Rhino thing? or a server thing?
Hi Mark -
I don’t remember recent reports of such behavior.
Please run the Rhino SystemInfo command and copy-paste its output here.
-wim
Rhino 8 SR16 2025-2-11 (Rhino 8, 8.16.25042.13001, Git hash:master @ d0f731de6fe2c5fdcad78ad80faf154307815f18)
License type: Commercial, build 2025-02-11
License details: Cloud Zoo
Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 64GB)
.NET 7.0.20
Computer platform: LAPTOP - Plugged in [99% battery remaining]
Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA RTX 4000 Ada Generation Laptop GPU (NVidia) Memory: 12GB, Driver date: 8-31-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 538.92
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA RTX 4000 Ada Generation Laptop GPU (NVidia) Memory: 12GB, Driver date: 8-31-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 538.92
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Secondary graphics devices.
Intel(R) UHD Graphics (Intel) Memory: 2GB, Driver date: 11-26-2024 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 8-31-2024
Driver Version: 31.0.15.3892
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 12282 MB
Rhino plugins that do not ship with Rhino
C:\Users\MHOC\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\HLA_RhinoPlugin\0.0.17+40dca1d758669bcd8e1b0c0f661709687c1354a0\HLA_RhinoPlugin.rhp “HLA_RhinoPlugin” 0.0.17.0
C:\Program Files\Enscape\Enscape.Rhino.Plugin-net48\Enscape.Rhino8.Plugin.dll “Enscape.Rhino8.Plugin” 4.3.0.1179
C:\ProgramData\Autodesk\forma-rhino\Rhino8\FormaRhino.rhp “FormaRhino” 0.7.15.0
C:\Users\MHOC\AppData\Roaming\McNeel\Rhinoceros\8.0\Plug-ins\D5LiveSync (e0d5e210-02f6-4ee9-a2b0-1675e225d958)\D5Conv.rhp “D5 Live Sync for Rhino”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V7\VRayForRhino.rhp “V-Ray for Rhino”
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\BlockEdit.rhp “BlockEdit” 8.16.25042.13001
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
Hi Mark -
Does the behavior persist when you disable all 3rd party plug-ins and restart Rhino?
-wim
Hi Wim,
Yes the behaviour persists when the plug-ins have been disabled, and rhino restarted. The problem also occurs whether I save locally on the C:drive or on the cloud server.
Further to that I received a different error message this time.
Hi Mark -
Does this also happen when you start a new document from a factory-default template, create a simple box, and save? Or is this file-specific?
Did that pop up while saving?
-wim
Hi Wim,
-
This issue with the .tmp being created is office wide. We use a template file in the office which has various layers in it for practical and workflow reasons, but not all of these projects use that template, so I cannot be sure. I created a file and made a box and saved, and there was no issue. It is difficult to pinpoint exactly when and why it happens because it doesn’t happen on every ‘save’.
-
Yes, that popped up whilst saving, but only from time to time. When that ‘improper argument’ message pops up it also deletes the original file, and only leaves a .tmp file behind. (whilst one can rename with .3dm and open it as if it were a backup) I have seen the same comments on the forum in the past with no resolution.
Hej Mark -
Note that the creation of a tmp file is a normal step in the process of saving files. It’s a problem when the entire process doesn’t complete as it should. Leaving behind a tmp file and deleting the original are consequences of the process failing somewhere.
Could you toggle the state of these two advanced settings to see if that makes a difference?
→ Rhino.Options.Advanced.UseCompressionWhenSaving
→ Rhino.Options.FileSettings.WriteLocalTempFileWhenSaving
-wim
Hi again, I tested out 'WriteLocalTempFileWhenSaving during this week and it increased save times to around a minute for large files which would normally save in a matter of seconds, but no .tmp files were made as I can see. So success I guess, though not optimal.
I have now turned off ‘UseCompressionWhenSaving’ and i’ll get back to you if I can see any results.
‘Note that the creation of a tmp file is a normal step in the process of saving files’ Do you suspect the problem is outside of Rhino, and perhaps with saving on the server?
Hej Mark -
Yes, otherwise we’d hear from lots of users about this issue.
-wim