I just installed Rhino 8 on a second computer running Windows 10 and the install went normally. It’s pulling the license file with no problem. As soon as I try to do anything, for example draw a simple rectangle, it crashes and shuts down. Doesn’t matter which tool I use, it crashes. Any clues?
Eric Bunn
Hi Eric, please run Systeminfo in the rhino command line an post the results.
Does it work normally if opening in Safe Mode?
My guess is the computer in it’s current state does not meet Rhino’s System Requirements.
Start Rhino in Safe Mode. Safe mode is a troubleshooting tool, NOT A FIX.
Use the Windows Search tool to find Rhino8 in Safe mode.
Then run Rhino’s “SystemInfo” command and return the results in a reply.
Hopefully something fixable will jump out and suggest a fix.
Thanks
Here is the System Info:
Rhino 8 SR3 2024-1-9 (Rhino 8, 8.3.24009.15001, Git hash:master @ 3541fa287a013b0f17849f0740f1e43a44031bfc)
License type: Commercial, build 2024-01-09
License details: Cloud Zoo
Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 16Gb)
.NET 7.0.0
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: Intel(R) HD Graphics 4000 (Intel) Memory: 2GB, Driver date: 8-6-2020 (M-D-Y). OpenGL Ver: (null)
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display attached to adapter port #0
OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL (null) (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 8-6-2020
Driver Version: 10.18.10.5161
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: 16777216 x 1
Total Video Memory: 2112 MB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.3.24009.15001
I’ve determined that Rhino does not crash when it is Safe Mode. Here is the sys info:
Rhino 8 SR3 2024-1-9 (Rhino 8, 8.3.24009.15001, Git hash:master @ 3541fa287a013b0f17849f0740f1e43a44031bfc)
License type: Commercial, build 2024-01-09
License details: Cloud Zoo
Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 16Gb)
.NET 7.0.0
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: Intel(R) HD Graphics 4000 (Intel) Memory: 2GB, Driver date: 8-6-2020 (M-D-Y). OpenGL Ver: (null)
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display attached to adapter port #0
OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL (null) (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 8-6-2020
Driver Version: 10.18.10.5161
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: 16777216 x 1
Total Video Memory: 2112 MB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.3.24009.15001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.3.24009.15001
Safe Mode disables the Video drivers and the 3rd party plugins.
These drivers often say they are ‘up to date’ but often have a new one available.
There are apparently no new drivers available for HD Graphics 4000. Any suggestions greatly appreciated.
Eric
I’ve got the same issue, I think your problem might be the same as me. The info you have shown “Total Video Memory: 2112 MB” and on the rhino website a minimum of 4GB video memory is required.
Thank you. I’ll check this out. It’s an older Dell computer.
Eric
@Dan_Cox , @ebunn3
Did you have any luck getting the program to work? I’m having the same issue, but I had Rhino version 7 working okay even with lower video memory.
When I installed version 8, it won’t run (freezes/closes when I try to perform any action).
I called tech support and they said that while my computer is definitely too old to support it properly, to try lowering the Open GL requirements… it seems to be working for now. The program doesn’t freeze when I click basic buttons, but haven’t tried to do too much with it yet.
Click the Standard tab, and then the Rhino Options gear icon. Go to View>OpenGL> and lower the slider bar to at least 3.
Hope it helps
This appeared to work for me. I haven’t fully tested but I could not do anything previously. Thanks for letting me know.
Eric
I tried the same method, and even lowered it to 1.1. It still crashed.
Here is my report, do you see any place wrong? Thanks! Appreciated!
Rhino 8 SR6 2024-4-10 (Rhino 8, 8.6.24101.05001, Git hash:master @ 32c244aa711e0034e75bec2e87d093c764820b96)
License type: Educational, build 2024-04-10
License details: Cloud Zoo
Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32GB)
.NET 7.0.0
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 3070 (NVidia) Memory: 8GB, Driver date: 4-11-2024 (M-D-Y). OpenGL Ver: (null)
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0
- Windows Main Display attached to adapter port #1
OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL (null) (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 4-11-2024
Driver Version: 31.0.15.5222
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 8 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.6.24101.5001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.6.24101.5001
Hi @Yuki_Ding,
You should not need to lower the opengl requirements with your system, it is powerful enough and has up to date video drivers to support Rhino.
However you seem to be lacking Rhino plugins. I would attempt a repair of the Rhino installation from Windows System Manager.
Regards
Jeremy
Hi Jeremy, Thanks for your reply. I agree my computer should be good enough for the Rhino 8. However, it always crashes right after it loads the interface. By just looking at the system info, somehow my openGl is null. I am wondering if that might be the problem. But I don’t know how to fix it:
Rhino 8 SR6 2024-4-10 (Rhino 8, 8.6.24101.05001, Git hash:master @ 32c244aa711e0034e75bec2e87d093c764820b96)
License type: Educational, build 2024-04-10
License details: Cloud Zoo
Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32GB)
.NET 7.0.0
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 3070 (NVidia) Memory: 8GB, Driver date: 4-11-2024 (M-D-Y). OpenGL Ver: (null)
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0
- Windows Main Display attached to adapter port #1
OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 3.3
Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 4-11-2024
Driver Version: 31.0.15.5222
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 8 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.6.24101.5001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.6.24101.5001
here is my ok running Rhino 7’s report. The OpenGL is showed.
Rhino 7 SR36 2023-12-12 (Rhino 7, 7.36.23346.16351, Git hash:master @ 11a364321297eb8cdb34405a3308d8911f58706d)
License type: Educational, build 2023-12-12
License details: Cloud Zoo
Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32Gb)
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 3070 (NVidia) Memory: 8GB, Driver date: 4-11-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 552.22
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0
- Windows Main Display attached to adapter port #1
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 4-11-2024
Driver Version: 31.0.15.5222
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB
Rhino plugins that do not ship with Rhino
C:\Users\Yuki\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 0.0.23345.954
C:\ProgramData\McNeel\Rhinoceros\7.0\Plug-ins\Datasmith Rhino Exporter (d1fdc795-b334-4933-b680-088119cdc6bb)\DatasmithRhino7.rhp “Datasmith Exporter” 5.3.2.0
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V7\VRayForRhino.rhp “V-Ray for Rhino”
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
Notice that your Rhino 7 installation shows 10 “Rhino plugins that ship with Rhino” while your Rhino 8 shows only 3. A successful Rhino 8 installation will have more like the Rhino 7 number of plugins. (Don’t know the exact number since I’m not on my Rhino 8 computer to check.)
That’s why Jeremy suggested
After loading Rhino 8 in safe mode disable all third-party plug-ins, then restart Rhino 8 in normal mode. Does that help?