Hi All, a few of us in my office are having an issue with Rhino 8. We’ve been using it for 4 months now, and files that used to be fine are not as of a few weeks ago.
The process is we open Rhino 8, then open the designated file. We can pan and view the file, but as soon as we type a command to create more data or manipulate what is on screen (ex. clipping planes, or create a curve, solid, etc.), the screen freezes. It is not “Rhino is not responding”, this is the entire computer just freezing. It is also not every file. We can’t move our mouse, and ctrl alt delete does nothing. The only solution is to force turn off the desktop with the power button, and lose everything. There is no option to submit a crash report because Rhino doesn’t crash, it completely takes over my computer.
I have investigated disc space, memory, all that jazz and none of it is to blame.
I am wondering if anyone else is having this issue. We have found that when we open these “broken” Rhino 8 files in Rhino 7, this does not happen, which points us to thinking it is a Rhino 8 problem. I have used Rescue3dmFile on a few of the files and it has worked to restore the file to being functioning in Rhino 8. However, we lose all properties and layers every time we recover a file with this tool, and we are dealing with large files so this isn’t a sustainable option.
Hi John, unfortunately there is no opportunity to see Windows Task Manager. As mentioned in the post this is a complete computer freeze. I cannot view or click on anything at all on my computer, so I cannot see task manager to try and figure out what is going on.
This is very different from a typical “Rhino is not responding” crash, which you can see from Task Manager because the rest of my computer would still work. I’ve attached my system info from a clean open of Rhino 8 on a blank drawing, let me know if you see anything suspicious.
One of the first troubleshooting things to do is to disable third party plugins.
A quick test of drivers and plugins is to open Rhino in Safe Mode (via Windows Start)
To disable temporarily in Rhino go to File>Properties>Plugins and uncheck for the following plugins and restart Rhino.
Rhino plugins that do not ship with Rhino
C:\Program Files\SimLab\Plugins\SimLab PDF From Rhino\SimLabPDFExporter.rhp "SimLab PDF Exporter"
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V8\VRayForRhino.rhp "V-Ray for Rhino"
Unfortunately as stated previously, I am unable to access task manager so this process can’t be performed.
Is there a way I can set up a dump file to be automatically created if Rhino 8 freezes my computer? For example, opening task manager with Rhino 8 running, but BEFORE the freeze happens. Could I set up a dump file then, and would it capture anything happening once my Rhino 8 freezes my computer?
@Abby_Jorgenson:
As @Japhy suggests, I would recommend temporarily disabling all of your 3rd party plug-ins (Simlabs, VRay, etc.), and update your Nvidia Drivers.
Then try it again and see if that avoids the lockup.
thank you for all your recommendations, in the end it is a Rhino 8 glitch/bug, I have forwarded a report onto Rhino. It happened to a few other people in my office as well, nothing we can do on our own to fix it.
I work in Rhino 7 now, and limit my time in Rhino 8, and when I use Rhino 8 I avoid doing work that involves blocks. That seemed to be the killer for it. Hopefully the bugs will get sorted out, and I’m sure it was reacting with some sort of setting in my computer or hardware/software, but given we don’t have IT at our small company, we are just not going to use it until the next version of Rhino 8 comes out.
Hi Abby, I’m not seeing any reports from you or your team. Do you have a youtrack number or a an email address (via DM) of who submitted the crash report? Thanks
Hi Japhy, sorry report is the wrong word for it, as stated above I cannot send a crash report because it doesn’t give me the option to. I simply sent an email 3 weeks ago to tech@mcneel.com stating my issue.