I was wondering if someone could help me figure out an issue i have been having that seems to be related to Rhino 7.
Behavior: Computer operates as you’d expect when it is turned on, until Rhino 7 application is opened. When i try to switch between windows application and another, non rhino window, i can hover the mouse as youd expect (and it will highlight selection), but it will not “click” on the window, as if to select it. This is the same behavior for any action you might want to take outside of rhino interface. The work around has been to close rhino 7, when i want to use another application on my computer (chrome browser, for instance.)
This is demonstratable, easily repeatable behavior, and is affecting two seperatate computers I have. it is repeated with both a mouse, and wacom tablet. I have swapped graphics cards, with no change in behavior,
Steps I have taken to fix:
windows in place repair.
reinstalled windows
uninstalled rhino 7 with revo uninstaller and reinstalled rhino 7
Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 64Gb)
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 3090 (NVidia) Memory: 24GB, Driver date: 3-16-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 531.41
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-16-2023
Driver Version: 31.0.15.3141
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 24 GB
Thanks. Looks to be a single monitor as well? Just trying to get a handle on all the potential variables. Are both machines on the same Windows 10 version? Windows 10 (10.0.19045 SR0.0).
This happens when opening a blank file or with a particular file?
I’m not finding any reports of similar behavior, but you are able to replicate on different machines. Is there anything similar (but different than a typical windows setup) on those machines? Like a particular anti-virus software or company user control policy?
stay far away from any third party types of uninstallers/cleaners
when you reinstalled windows, did you install any software except the vpn software, before installing rhino?
what is the vpn software, and its version
this is not describing anything rhino should be capable of doing, it implies some other software being involved (especially given you observe it on two different machines), e.g. theming software, or software that installs windows explorer plugins, third-party window managers that add buttons/etc to every window, and the like
if the windows install is quite fresh, there should be few programs installed other than rhino & the vpn software, so a list of other installed software may be able to give a clue
yes. I will be able to select that window, it will be brought to front, but will not otherwise be able to manipulate that window. However, I will always be able to go back and manipulate the rhino window, or otherwisw work in rhino as normal. Once i close rhino, the behavior does not persist. A co worker suggested maybe installing rhino 8 beta?
Id like to update this post. I am now experiecing this issue on 3 seperate computers, one most recently purchase 1 month ago. The problem does not occur at all on any of the machines until I open Rhino 7 for the first time. Then the issue kicks off as described above. It easy to replicate on any machine.
All 3 are running windows 10 pro 64x. Id also like to mention that the problem will stop, and my windows in other programs will unlock, once I shut down Rhino 7 application.
I have two monitors, 1 at work (LG) and one at home (Dell). can you explain what the possible interaction might be (plugin, other application, windows itself, etc?) Ill see if that jogs anything and get more info to you.
VPN: Yes, I thought of this and the new machine I bought i DID NOT install the VPN to test this. It worked fine for a bit, and then the issue appeared. The Rhino 7 license is mine alone, and does not belong to the company. All equipment and software is mine, and I operate as a contractor.
