Rhino 7 crashing my computer

Rhino Rhino for Windows
,
1

Hello!

It has been a week that Rhino7 randomly crashes and sometimes freezes my whole computer. It does not appear in the task manager (which also does not respond after a while) and I have to perform a hard reset everytime. I recently re-installed Rhino7 as I was operating with Rhino8 tha past few months. I run Dell diagnostics (Ryzen G15 ) and eveyrhting seems to be fine and up to date. In general this first occured months ago when I first downloaded Rhino8 and I was in a very heavy drawing .Back then when my computer was in sleep mode it would not open up again or it would randomly reboot. Furthermore as I am consistently using grasshoper I noticed it needed x10 more time to compute. It seemed to have been resolved until now as I was more careful and changed the power mode settings.

These are my system info:

Rhino 7 SR36 2023-12-12 (Rhino 7, 7.36.23346.16351, Git hash:master @ 11a364321297eb8cdb34405a3308d8911f58706d)
License type: Educational, build 2023-12-12
License details: Cloud Zoo

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 15Gb)

Computer platform: LAPTOP - Plugged in [36% battery remaining]

Hybrid graphics configuration.
Primary display: AMD Radeon™ Graphics (AMD) Memory: 1GB, Driver date: 7-18-2023 (M-D-Y).
> Integrated accelerated graphics device with 5 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3050 Laptop GPU (NVidia) Memory: 4GB, Driver date: 6-2-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 532.09
> Integrated accelerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 6-2-2023
Driver Version: 31.0.15.3209
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

2

I run Dell diagnostics (Ryzen G15 )

The spectacular uselessness of Dell and HP as OEMs never ceases to amaze me…

Hybrid graphics configuration.
Primary display: AMD Radeon™ Graphics (AMD) Memory: 1GB, Driver date: 7-18-2023 (M-D-Y).
Integrated accelerated graphics device with 5 adapter port(s)

  • Windows Main Display is laptop’s integrated screen or built-in port
    Primary OpenGL: NVIDIA GeForce RTX 3050 Laptop GPU (NVidia) Memory: 4GB, Driver date: 6-2-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 532.09
    Integrated accelerated graphics device with 4 adapter port(s)
  • Video pass-through to primary display device

Try updating your two graphics drivers first. The most important being your Nvidia driver. Usually a good place to start.

3

Starting with versions of Windows 11 Insider Preview 26090.1, Rhinoceros 7, version 7.38 stopped starting and hangs in the task manager in the background all the time. Reinstalling Rhinoceros 7 and updating to Windows 11 Insider Preview 26100.1 did not resolve the error.
However, Rhinoceros 8 version works fine.

5

Uh I think we need more detail about what all that actually entails. I use Rhino 7 every day, and have everything backed up to Google Drive, which I would halt using immediately if it ever seemed to become a source of crashing.

6

New drivers available from NVDIA directly:

7

Thank you it worked !

8

Sorry to reopen the topic but the I’m experiencing the same behaviour and new drivers from nvidia are not working for me. Rhino 7, all of a sudden (same drivers here since years) started to crash on startup: windows opens but it “freezes” not possible to force-close and the process is not appearing in Task manager. It only works in safe mode with GPU OPENGL at minimum level, but as soon as I start to make it higher and re-start in normal mode it freezes again. I tried to repair windows 11, repair Rhino 7 and update NVidia drivers to more recent ones (last available fr my PC are 2020 ones). Nothing seems to work…

Please help!

9

Here is my sysinfo from safe mode:

Rhino 7 SR38 2024-12-3 (Rhino 7, 7.38.24338.17001, Git hash:master @ 97e36efa02d7f71638988290bb2d190fcf1b18c5)
License type: Commercial, build 2024-12-03
License details: Cloud Zoo

Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: Intel(R) HD Graphics 4600 (Intel) Memory: 1GB, Driver date: 8-16-2018 (M-D-Y). OpenGL Ver: (null)

Integrated graphics device with 3 adapter port(s)

  • Windows Main Display is laptop’s integrated screen or built-in port
  • Secondary monitor attached to adapter port #1

Secondary graphics devices.
NVIDIA Quadro K1100M (NVidia) Memory: 2GB, Driver date: 1-22-2020 (M-D-Y).

Integrated accelerated graphics device (shares primary device ports)

  • This device is not being used

ATTENTION:
Safe Mode is enabled. Graphics device usage and OpenGL information cannot be collected.

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 2.1

Anti-alias mode: None
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 1-22-2020
Driver Version: 25.21.14.2650
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: 16777472 x 16777217
Total Video Memory: 2 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.38.24338.17001

11

duplicate post Rhino 7 crash and freezes badly on start since a week or so

12

Yes, after posting here I thought it was a better idea to make a new specific topic. Sorry for the confusion .