Rhino 6 Won't Install

Ever since I got my Dell XPS 15 7590 (Intel i9-9980 with 32G RAM) I’ve been having the same reoccurring problem whenever I try to install rhino 6. It worked fine in the beginning after first installing it and was able to use it no problem but after a few weeks, it just stopped working.

Tried running safe mode and that didn’t work either.

I uninstalled it and then tried reinstalling many times but was always left with this:

I’ve looked online for answers but nothing’s worked so far. So that being the case, for the past couple of months, I just stuck with using rhino on my desktop.

However, I need to be able to use rhino on the go so desktop rhino just won’t cut it for me.

Any help is greatly appreciated.


Did you contact McNeel Support as stated in the message?
It seems you can click that text and get redirected to a website ( or is that referring you here?)


Yes, I’ve already contacted them by sending an email in early February.
I sent it to tech.na@mcneel.com but still haven’t received a response.

I clicked the other link at the top and that led me here.

No reply from the email unexpected.

@John_Brock @pascal : who at McNeel can help out best here?


Hi - I see that John asked you to send the error log at that point and I don’t see an answer to that.
Your new mail from yesterday was answered by Bernat a short while ago.
Just for the sake of documentation in this thread - I checked the log file and it looks like the installer failed to install rhino.msi. For a solution to that problem, please see https://wiki.mcneel.com/rhino/6/install/error/1603
I hope that gets you up and running on your laptop!


The error message asks you to send the error log linked to the message to tech@mcneel.com for analysis.

Why have you not done that?

The discussion forum is the wrong place to try to troubleshoot specific install problems. This is not a general problem with the installer. These always turns out to be an issue with the specific computer.
There is nothing the group will learn that is of use.