Rhino 6: Unable to launch in Windows

Rhino Rhino for Windows
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1

Weird issue recently, Rhino 6 doesn’t load when clicking shortcut, so I have had to constantly “repair” it under add/remove programs after which it launches properly.

I have set the DEBUG logs but it doesn’t capture anything when the issue happens.
Just posting it here hoping that someone can guide me to get more info on the issue. pls

2

Hi -
Please run the Rhino SystemInfo command and copy-paste the result here.
-wim

3 
Rhino 6 SR35 2021-8-10 (Rhino 6, 6.35.21222.17001, Git hash:master @ 073ac7b225c67348731c6597127b9410126c3139)
License type: Commercial, build 2021-08-10
License details: LAN Zoo Network Node

Windows 10.0.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: KLUL-848L7S3

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
  Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 7-11-2023 (M-D-Y).
    > Integrated graphics device with 4 adapter port(s)
        - Windows Main Display is laptop's integrated screen or built-in port
        - Secondary monitor attached to adapter port #1
  Primary OpenGL: NVIDIA GeForce MX550 (NVidia) Memory: 2GB, Driver date: 6-26-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 536.45
    > Integrated acclerated graphics device (shares primary device ports)
        - Video pass-through to primary display device

OpenGL Settings
  Safe mode: Off
  Use accelerated hardware modes: On
  Redraw scene when viewports are exposed: On
  
  Anti-alias mode: 4x
  Mip Map Filtering: Linear
  Anisotropic Filtering Mode: High
  
  Vendor Name: NVIDIA Corporation
  Render version: 4.6
  Shading Language: 4.60 NVIDIA
  Driver Date: 6-26-2023
  Driver Version: 31.0.15.3645
  Maximum Texture size: 32768 x 32768
  Z-Buffer depth: 24 bits
  Maximum Viewport size: 32768 x 32768
  Total Video Memory: 2 GB

Rhino plugins
  C:\Program Files\Rhino 6\Plug-ins\Commands.rhp	"Commands"	6.35.21222.17001
  C:\Program Files\Rhino 6\Plug-ins\rdk.rhp	"Renderer Development Kit"	
  C:\Users\aasokan\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\IDS CMF (57da5397-c27e-4eee-b820-b4a51d282d3a)\4.330.22311.1\Release\IDSPICMF.rhp	"IDS CMF"	4.330.22311.1
  C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp	"Rhino Render"	
  C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp	"RDK_EtoUI"	6.35.21222.17001
  C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp	"Renderer Development Kit UI"	
  C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp	"Snapshots"	
  C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp	"RhinoCycles"	6.35.21222.17001
  C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp	"Toolbars"	6.35.21222.17001
  C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp	"3Dconnexion 3D Mouse"	
  C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp	"Displacement"

Hi thanks for reaching out, is this the info you needed?

4

to everyone, just in case …we found the RCA…it was a recent windows update that has caused this mess…more update on this later…

5

Hi Nomad,
which update caused the issue? did you find the solution?

6

Hi Jesus,
Thanks for reaching out, however no luck on that, we have officially engaged Rhino support and escalated this matter. On our side, we turned on debug logs, but when Rhino 6 fail to launch, it doesn’t update a log, something tells me there is prevention on even launching the Rhino 6. We need to get to the bottom of this.