Printing Crashes Rhino (always)

Serengeti (Rhino WIP)
1

Hi,
I saw several post about pdf printing issues (from the LAYOUT space), those issues maybe fixed for some of you, I don’t know.
Anyhow, as of SR4 (at least since I’ve upgraded to windows 1803…even if I’m not sure of anything) Rhino is still crashing @printing and the newly SR5 RC1 has no fixed the problem; after a lag in the pdf creation process the application quits without any dialog. I got a rhino.log file and that’s it.
The log says:
%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%
Stack:
/buildcrdname

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
1 Like
3

Just so that we at least have that; can you post the result from the Rhino SystemInfo in a reply here?

4

Sure, here it is:

Rhino 6 SR5 2018-5-8 (Rhino 6, 6.5.18128.14431, Git hash:master @ c9d527277610c285bc57477182b5b0189a20a317)
Licence type: Commerciale, build 2018-05-08
License details: Cloud Zoo. In use by: piem ()

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: QUAD

Quadro 4000/PCIe/SSE2 (OpenGL ver:4.5.0 NVIDIA 353.62)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.5
Shading Language: 4.50 NVIDIA
Driver Date: 7-22-2015
Driver Version: 10.18.13.5362
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

C:\Users\Administrateur\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\SectionTools (fbdb1d7f-8cfb-42c1-9858-87cb6315932c)\2018.1.9.1166\SectionTools.rhp “SectionTools”
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoBonusTools.rhp “Rhino Bonus Tools”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI”
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles”
C:\Program Files\SimLab\Plugins\SimLab 3D PDF From Rhino 6\plugins\SimLabPDFExporter.rhp “SimLab PDF Exporter”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars”
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 6\Plug-ins\Calc.rhp “Calc”

5

I really don’t know if this is related, but your GPU drivers are from 2015! I would start with updating these.

6

I can’t provide any further useful information, but I do think it is important for McNeel to understand how bad printing in V6 is right now. Currently, it seems the only safe printing strategy is print to Rhino PDF, then open the resulting PDF and print that. This is due both to speed (if printing details with shadows) and to prevent crashing with no crash report dialog. Most of the people in our office have given up on V6 and gone back to 5. The fact that we are on SR5 candidate, and printing and saving are still dicey is disappointing.

Sam

7

Ok, I have updated my driver to the latest stable.
The issue is still here, but this time I was able to get a rhino crash error file that was sent to MacNeel.
Note that this does not occur on every file. But the files that trigger the crash always trigger this crash.

8

If I can repeat this, I can most likely fix it pretty quick. If you have a file that repeats the problem and can send me the file, I would really appreciate it.

I didn’t realize it was this bad Sam. Can you tell if details with shadows is the primary problem for speed? Is there a specific printer you are using that is causing Rhino to crash (and is this in vector or raster)?

9

RhinoCrashDump.3dm (974.3 KB)
NOTE:

  • the default printer is set to Adobe
    The print is ok with Rhino PDF
  • the print log file is noted on my first post
10

Is there a reason you are using the Adobe PDF printer over the Rhino PDF printer? One of the reasons we added the Rhino PDF printer was due to impossible to track down crashes from the Adobe PDF printer. Hopefully I’ll be able to repeat the crash, but I’ve had very little luck at this in the past. I’m specifically asking to see if there is some feature of the Adobe PDF printer that works better for you than the Rhino PDF printer.

11

Absolutely not…I thought this was the default setting. Otherwise, Adobe pdf is the default printer for my system (windows). Thank you for information.

Another thing I’ve noticed is that the Rhino produced pdfs are quite heavy. In example a 4mo rhinoPDF file becomes a 47k Adobe pdf once resaved within acrobat, (lossless quality)

12

I’ve gotten other reports of this and investigating
https://mcneel.myjetbrains.com/youtrack/issue/RH-46019

13

Just as a side note, these error messages are coming from the Adobe PDF printer. If you search for
%%[ Warning: PostScript error. No PDF file produced. ] %%
on google, you’ll see that this is a common error message for printing Adobe PDFs from other programs. I’m not pointing fingers as this is probably something we can fix inside of Rhino; it is just interesting and may help us figure out things to try.

@pascal, @John_Brock, @BrianJ or @mary, do any of you have an Adobe PDF printer installed on your computer (I don’t on my current rig, but will if we can repeat this crash)? If so, can you try printing the RhinoCrashDump.3dm file in this thread from Rhino 6 using the Adobe PDF printer driver. I want to see if you can repeat the crash that @piem is experiencing.

14

I don’t have the Adobe printer here… Works in all the other ones so far.

-Pascal

15

So you don’t have AcrobatPro !?..even Acrobat X ?
I don’t need paper, I only need to produce pdfs or illustrator files.
NOTE:

  • The V5 Adobe output is working.
  • Even without font, leaders or any other text (blocs, groups…etc) the crash occurs.
16

I’m just checking with coworkers to see if they can repeat the crash as I haven’t installed these products on my current computer I use for development.

17

I have acrobat installed here and I can confirm the crash… It starts the printing process, there is a progress meter, gets about 3/4 of the way and then it crashes. Same dump log…

image
image647×666 33 KB

%%[ ProductName: Distiller ]%%
%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%

Stack:
-mark-
21690
7

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Version (6.5.18128.14431, 08-May-18)
(on Win 8.1 here)

–Mitch

18

Thanks for checking Mitch; just wanted to make sure this was repeatable on more than just one computer (it’s remarkable how often this ends up being isolated to a single computer.)

I’ve logged a bug for this at
https://mcneel.myjetbrains.com/youtrack/issue/RH-46069

19

I can also confirm it also happens on a second computer here (work as opposed to home)…

20

I also have the problem beeing discussed here but can add two observations: Every thing works fine as long as I keep to A3 paper size, PDF is printed via Acrobat. As soon as I change to e.g. A0 Rhino crashes. Also: everything worked fine with the test-version at the moment I activated the license ist went wrong.

This is really a seroius problem, will have to change back to R5. Printing with Rhino-PDF does not work with regards to line-weighst.

21

Hey,I am also experiencing problems with printing pdf, mostly with general Rhino PDF (crashing after trying to save file) - Bullzip printer works fine for me…