Missing Localization Folder - templates

Heather_Cabral · January 31, 2022, 4:54pm

Hi everyone,

I have tried reinstalling the Rhino 7 several times and I seem to be missing the Localization Folder - Templates.

How can I fix this?

pascal · January 31, 2022, 6:28pm

Hi Heather - can you please run the SystemInfo command in Rhino and copy/paste the results here?

-Pascal

Heather_Cabral · January 31, 2022, 7:22pm

HI Pascal
Thank you for looking into this for me.

Rhino 7 SR14 2022-1-10 (Rhino 7, 7.14.22010.17001, Git hash:master @ d8a2d020be8cb487bfc091316ef32170cfc7eddb)
License type: Commercial, build 2022-01-10
License details: Cloud Zoo

Windows 10.0.19044 SR0.0 or greater (Physical RAM: 7.9Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) HD Graphics 530 (Intel) Memory: 1GB, Driver date: 4-11-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: AMD FirePro W5170M (AMD) Memory: 2GB, Driver date: 7-6-2021 (M-D-Y). OpenGL Ver: 4.6.14831 Compatibility Profile Context FireGL 21.Q2.1 27.20.21026.2006
> Integrated accelerated graphics device with 8 adapter port(s)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 7-6-2021
Driver Version: 27.20.21026.2006
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins that do not ship with Rhino
C:\Program Files\2Shapes for Rhino\7.0\2Shapes.rhp “2Shapes” 3.0.0.0

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

pascal · January 31, 2022, 7:50pm

Hi Heather @Heather_Cabral - sorry, I was answering two posts at the same time and had them crossed up - my response was probably 100% meaningless…

-Pascal

Heather_Cabral · January 31, 2022, 8:16pm

Pascal,

I took it one step further and uninstalled my 2 shapes plugin then reinstalled Rhino without the plug in and the Localization Folder is still missing.

Below is the New System Information for you to look at.

Rhino 7 SR14 2022-1-10 (Rhino 7, 7.14.22010.17001, Git hash:master @ d8a2d020be8cb487bfc091316ef32170cfc7eddb)
License type: Commercial, build 2022-01-10
License details: Cloud Zoo

Windows 10.0.19044 SR0.0 or greater (Physical RAM: 7.9Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) HD Graphics 530 (Intel) Memory: 1GB, Driver date: 4-11-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: AMD FirePro W5170M (AMD) Memory: 2GB, Driver date: 7-6-2021 (M-D-Y). OpenGL Ver: 4.6.14831 Compatibility Profile Context FireGL 21.Q2.1 27.20.21026.2006
> Integrated accelerated graphics device with 8 adapter port(s)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 7-6-2021
Driver Version: 27.20.21026.2006
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Helvetosaur · January 31, 2022, 8:33pm

Have you tried the ToolbarReset command in Rhino? That may fix it. If you have customized your workspace, make sure it is saved under another name besides “default” and back it up somewhere else first.

Heather_Cabral · January 31, 2022, 8:39pm

I just tried…and still missing the Localization Folder- Templates.
Thank you for the suggestion.

pascal · January 31, 2022, 9:42pm

Hi Heather - you can try repairing the installation -

Does that do anything useful?

-Pascal

Heather_Cabral · January 31, 2022, 10:27pm

Pascal,

I tried it and it is still not working.

pascal · January 31, 2022, 10:41pm

Hi Heather - does the normal expected set of toolbars show up? Does checking Windows updates offer any updates?

@Heather_Cabral - one other thing to try is to right click on the Rhino icon and choose ‘Run as Administrator’
Does that do anything different?

-Pascal

Heather_Cabral · January 31, 2022, 10:49pm

Pascal,

Now that I think about it …It was after the last windows update on Wednesday last week that I noticed this problem.

Heather_Cabral · January 31, 2022, 10:52pm

Tried that …“Run as Administrator” and no difference.

Heather_Cabral · January 31, 2022, 10:53pm

Is there a way that Rhino support team can log onto my computer to have a look?

pascal · January 31, 2022, 10:53pm

Darn… and just in case… have you rebooted the machine?

-Pascal

Heather_Cabral · January 31, 2022, 10:54pm

lots of times…lol but I can do it again

Just did restart again and RUN AS ADMIN…No change.

pascal · January 31, 2022, 11:08pm

Hi Heather - the developer who makes the installer suspects the dotNet framework problem. Fixer-

-Pascal

Heather_Cabral · February 1, 2022, 6:00pm

I ran this download and still nothing changed. Is there any way to have someone log on to my computer to check it?

pascal · February 1, 2022, 7:32pm

Hi Heather - I’ve asked the developer to poke his head in on this conversation and see if he can help. It may be later today, however.

-Pascal

brian · February 2, 2022, 12:25am

Hi @Heather_Cabral yes, I can remote control your computer and see what I can find. I’ll DM you to set that up.

brian · February 2, 2022, 12:44am

Hi @Heather_Cabral thanks for your call. Here’s what we learned:

For some reason none of the above techniques were installing your localization folder.
The source for the localization folder existed in %ProgramData%\McNeel\Rhinoceros\7.0\Packages
By running %ProgramData%\McNeel\Rhinoceros\7.0\Packages\localization (en-us).rhi we were able to install your localization folder, and it was resolved.

For others who may read this, you can probably just copy and paste %ProgramData%\McNeel\Rhinoceros\7.0\Packages\localization (en-us).rhi into your Windows Explorer bar and it will run the English Langauge localization installer.