We have one user in our domain joined account that is not getting properly passed through to the SSO provider (Okta). He is prompted for a password to login.
If we try to “create a new account” with the same work address, it says “You already have an account. Sign in with your Okta account”. Trying to proceed prompts for his password.
Verified that he’s assigned the app in Okta.
Any pointers on where to check next? Not sure if this is the appropriate place to inquire for support on the Cloud Zoo.