With just bought new Rhino7 licenses we decided to move our License Management system to Cloud Zoo that seems easier to maintain than a local server.
However we are having issues inviting members to the created Team. When I add users they never receive the email that invites them to create an account and join the team.
We also try to first create the account and then invite it and it does not work better.
Have you ever experienced this issue and do you know how to correct it?
The strange thing is that one of my colleague actually received the email but only one of them.
Also I had a similar issue one year ago with a school email, the mail server just throw back the email like it was a junk email and it never got to the user because the firewall program just thought the link was a phishing attempt and did not let pass the invitation email from Rhino Accounts.
Couldn’t it be possible to get the invitation links directly from the team dashboard?
I can confirm on my end that the emails were sent successfully—they are most likely being blocked by your email server.
As a workaround, you can send as many invitations as you want to an email address that can receive them, then forward the invitation to your teammates. The invitations do not force you to use the same email you used to invite them, so this will work.
Of course, it may be worth it to investigate why the email server is rejecting our emails.
