September 29, 2020, 2:03pm
Hi! I recently installed a rhino update and am no longer able to use Rhino 7. I have a valid Rhino 6 Educational license, but now when I try to log into Rhino 7 WIP I get this error:
This product only supports Core hour billing on this device.
I get the same error logging in with a team NFR license.
I’m running this on my macbook pro laptop running bootcamp with windows 10 pro — not using any strange virtual machine or windows server configuration.
September 29, 2020, 4:14pm
we had an odd install error yesterday that appears to have been fixed.
please try a new download and uninstall old / reinstall new from here-
Serengeti, named after the largest African Savanna, is where Rhino grows.
We like to involve users in every phase of the Rhino development process. As with prior releases, we invite current users to try, test, and provide feedback on the next release while still in development.
But now we have something new. You will now be able to participate in the development beyond the upcoming release.
Since many development efforts span more than one release, we have set up the Serengeti Project to give…
September 29, 2020, 5:22pm
@theoutside, this did not work. I downloaded the latest WIP, uninstalled and reinstalled, but I have the same issue.
September 29, 2020, 5:23pm
Here’s my Rhino 6
SystemInfo if it helps:
Rhino 6 SR27 2020-6-24 (Rhino 6, 6.27.20176.05001, Git hash:master @ ba2c30de00be5a8b210bc297715204e941911799)
License type: Educational, build 2020-06-24
License details: Cloud Zoo. In use by: Andrew Heumann ()
Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DESKTOP-OG5HI9F
Primary display and OpenGL: Intel(R) Iris(R) Plus Graphics 650 (Intel) Memory: 1GB, Driver date: 6-5-2020 (M-D-Y). OpenGL Ver: 4.6.0 - Build 220.127.116.1190
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 18.104.22.16890
Driver Date: 6-5-2020
Driver Version: 22.214.171.12490
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB
C:\Program Files\Geometry Gym\Rhino3d\ggRhinoIFC.rhp "ggRhinoIFC" 126.96.36.199
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp "Commands" 6.27.20176.5001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp "Renderer Development Kit"
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp "Rhino Render"
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp "RDK_EtoUI" 6.27.20176.5001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp "Renderer Development Kit UI"
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp "Snapshots"
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp "RhinoCycles" 6.27.20176.5001
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp "Toolbars" 6.27.20176.5001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp "3Dconnexion 3D Mouse"
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp "Displacement"
September 29, 2020, 6:23pm
a few things- your v6 is old and you are due for an update on that.
and secondly, your machine is woefully inadequate for any serious modeling.
Our basic system info is 4gb vram and yours has 1gb . Also Intel iris is not good for open gl.
bootcamp is the right way to go for running windows, but the graphics system of this machine is just not up to what it needs to be to run well.
see these articles-
this does not explain why v7 won’t run. (it should run, but on this machine will run poorly)
if you go to programs and features and then find rhino, single click on it then run modify>repair.
September 29, 2020, 6:40pm
It’s neither here nor there, but for what it’s worth, rhino runs great on my machine for my purposes. I’m not building GB+ models, I’m using grasshopper and writing plugins. (though I do frequently handle significant amounts of geometry without much trouble). My Rhino 6 wasn’t updated because I basically exclusively use the 7 WIP.
Repairing the install did not fix the issue.
September 29, 2020, 6:43pm
Ok, good to know.
call Tech support and Let’s take a look at what is going on… something weird is afoot.
tech is open 8-12 and 1-5 (closed for lunch) m-f PST.
September 29, 2020, 6:59pm
@andheum any chance I can get temporary remote access to your machine? This is a bug in the code that detects whether you’re running Windows Server or Windows Desktop. Tech support won’t be able to help you
I’ve got a meeting for the next couple hours; after that I can jump in and help. I’ll send you an email…
September 29, 2020, 7:01pm
that would be awesome. happy to give you remote access. I have team viewer installed or can use whatever service is easy
September 29, 2020, 9:13pm
OK, after poking around a little bit, it turns out that
@andheum had configured the
CloudZooPlainText setting in advanced options in order to configure compute. Disabling that setting by editing the file
"C:\Users\[your-username]\AppData\Roaming\McNeel\Rhinoceros\7.0\settings\settings-Scheme__Default.xml" to remove the key fixed it.
Split this topic
November 18, 2020, 9:52pm