Hi there, I am experiencing an issue all of a sudden where I am not able to open some of my files. I asked my colleague to open the same files on her laptop and it works with no issues so Its only my laptop. I deleted temp files, reinstalled Rhino and still they are not opening. Can you help please? I am not able to work because of this
Hi Sonia -
Please run the Rhino SystemInfo command and copy-paste the output here.
Do you have any idea about what is different with those files compared to those that still open?
-wim
Hi Wim. Here it is:
Rhino 7 SR37 2024-4-16 (Rhino 7, 7.37.24107.15001, Git hash:master @ d2e42f70b9d3aa58f6053e2998a0db2abcd7555b)
License type: Educational, build 2024-04-16
License details: Stand-Alone
Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 31Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 128MB, Driver date: 5-12-2024 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
- Secondary monitor attached to adapter port #1
Primary OpenGL: NVIDIA T1200 Laptop GPU (NVidia) Memory: 4GB, Driver date: 1-22-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 538.27
> Integrated accelerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-22-2024
Driver Version: 31.0.15.3827
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
I don’t think there is anything different with those files. I mean they are bigger in size than the others but not that much bigger. Its very strange. I was able to work on them all yesterday
I Sonia -
What happens when you start a new project and then import one of those files that refuse to open? Does that work?
-wim
Yea i tried that and it still freezes and does not respond. Could it be a setting or something causing this? My colleagues are able to open these files with no problem. We have tried exporting them in different ways and still any way I try to open it, it does not respond. I am able to import the floor plans that were exported by my colleague but it seems there is something about the model that does not want to open on my computer
I take it that you have waited a longer while to see if it opens eventually?
Is there any message on the command line when this happens?
When Rhino doesn’t respond, please create a manual dump file and send that to us. You can find the instructions for doing so here: Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows [McNeel Wiki]
-wim
So the only thing it says is “Loading Legacy Rhino Render, version 1.50…” nothing else there. Yes I have waited a longer time and it is just stuck in Not Responding. I have sent in the Dump file via the process you sent me.
Does switching to the Rhino Render from the Render menu → Current Renderer before opening the file make a difference?
Since this issue started all of a sudden on your machine, it’s possible that a Windows update messed with the GPU drivers. Those are getting somewhat too old anyway, so I would update those and pick the “clean install” option when installing them.
-wim
I am not sure how to do this. Do you have a guide you could send me to follow? How do I clean install the GPU drivers?
Hi Sonia -
From Rhino, open the Notifications panel and follow a chain of links to an NVIDIA site where you can download the drivers for your GPU.
An exhaustive explanation of how to do a clean install for the drivers can be found here:
-wim
1 Like
Hi Sonia -
Did you get this sorted?
-wim