Hi,
I’ve tried to open my (rhino 7) file several times but the file says (not responding) and will crash soon after I open it…
Your help would be appreciated
Hi Charlotte - please open a new session of Rhino and run the SystemInfo command, and copy/paste the results here.
-Pascal
Rhino 7 SR14 2022-1-10 (Rhino 7, 7.14.22010.17001, Git hash:master @ d8a2d020be8cb487bfc091316ef32170cfc7eddb)
License type: Commercial, build 2022-01-10
License details: Cloud Zoo
Windows 10.0.19045 SR0.0 or greater (Physical RAM: 16Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 5-19-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3060 Laptop GPU (NVidia) Memory: 6GB, Driver date: 7-12-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 471.41
> Integrated accelerated graphics device with 1 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: None
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-12-2021
Driver Version: 30.0.14.7141
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 7\Plug-ins\Calc.rhp “Calc”
You’re many service releases behind. Any reason you don’t upgrade your Rhino 7?
https://www.rhino3d.com/download/archive/rhino/7/latest/
– Dale
Hi Dale,
I’ve upgraded in the past and it has caused issues with my files, certain display modes not working etc. Do you recommend I go ahead and upgrade?
- Charlotte
Hi Charlotte - while you are at it, I would also get the newest GPU drivers from the NVidia and Intel websites - your drivers are quite outdated.
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-12-2021
Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 5-19-2020
-Pascal
Yep.
– Dale
Are you logged in as the administrator or as a user with administrative privileges? This might be a user rights issue.
If you have not rebooted your system lately, do so.
Also, look to see what 3rd party security and/or antivirus software and disable them until you install successfully.
It’s also a good time to make sure all of your Windows Updates are up-to-date.
– Dale
Hi Pasal and Dale,
I should be logged in as an administrator, I’ve bought and own a license, if that makes a difference?
I have rebooted my system to no avail, and updated both NVidia and Intel GPU drivers
Do you have someone who maintains your system? If so, you might want to reach out to them.
– Dale
This can be caused by programs like CCleaner or a user manually deleting files that shouldn’t be deleted.