Rhino 7 (not responding) then file crashing


I’ve tried to open my (rhino 7) file several times but the file says (not responding) and will crash soon after I open it…

Your help would be appreciated

Hi Charlotte - please open a new session of Rhino and run the SystemInfo command, and copy/paste the results here.


Rhino 7 SR14 2022-1-10 (Rhino 7, 7.14.22010.17001, Git hash:master @ d8a2d020be8cb487bfc091316ef32170cfc7eddb)
License type: Commercial, build 2022-01-10
License details: Cloud Zoo

Windows 10.0.19045 SR0.0 or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 5-19-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3060 Laptop GPU (NVidia) Memory: 6GB, Driver date: 7-12-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 471.41
> Integrated accelerated graphics device with 1 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: None
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-12-2021
Driver Version:
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 7\Plug-ins\Calc.rhp “Calc”

I have tried to uninstall rhino but this dialogue box keeps coming up

Hi @charlotte.rm.murch,

You’re many service releases behind. Any reason you don’t upgrade your Rhino 7?


– Dale

Hi Dale,

I’ve upgraded in the past and it has caused issues with my files, certain display modes not working etc. Do you recommend I go ahead and upgrade?

  • Charlotte

Hi Charlotte - while you are at it, I would also get the newest GPU drivers from the NVidia and Intel websites - your drivers are quite outdated.

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-12-2021

Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 5-19-2020



– Dale

I am trying to install the latest and this keeps coming up

Hi @charlotte.rm.murch,

Are you logged in as the administrator or as a user with administrative privileges? This might be a user rights issue.

If you have not rebooted your system lately, do so.

Also, look to see what 3rd party security and/or antivirus software and disable them until you install successfully.

It’s also a good time to make sure all of your Windows Updates are up-to-date.

– Dale

Hi Pasal and Dale,

I should be logged in as an administrator, I’ve bought and own a license, if that makes a difference?

I have rebooted my system to no avail, and updated both NVidia and Intel GPU drivers

Hi @charlotte.rm.murch,

Do you have someone who maintains your system? If so, you might want to reach out to them.

– Dale

This can be caused by programs like CCleaner or a user manually deleting files that shouldn’t be deleted.