Unable to refresh licence

Having issues with license for Rhino 7. This continually pops up every few minutes and when I press try again this second error comes up. Its getting really difficult to model when this interrupts too often. I purchased this last year.



Hi Amy -

The licensing system is up and running.
Just to make sure, which Service Release of Rhino 7 are you running?
It looks like you are running into a local network issue, possibly with firewall settings on your PC or set by the organization that you are part of.
-wim

1 Like

Hi, I have: -------- - Rhinoceros 7.0 1-user license
Is this a common issue? It stopped happening for a while and now it has come back. What can I do on my Windows settings to prevent this incessant pop-up?

it now has a new pop up

I think I fixed the issue.
Go into firewall & turn off windows defender firewalll for private & public network settings.
Then, on the license error notification click try again.
Wait for it to run, then turn back on the firewall for both private & public network settings.
Haven’t seen the pop-up come back yet.

The question was not what license you have, but rather what version of Rhino 7 you have installed. If you run the Rhino command _SystemInfo and paste the resulting text here we will know what version you have.

Rhino 7 SR37 2024-4-16 (Rhino 7, 7.37.24107.15001, Git hash:master @ d2e42f70b9d3aa58f6053e2998a0db2abcd7555b)
License type: Educational, build 2024-04-16
License details: Cloud Zoo

Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 64Gb)

Computer platform: LAPTOP - Plugged in [66% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 2-3-2022 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
- Secondary monitor attached to adapter port #1
- Windows Main Display attached to adapter port #2
Primary OpenGL: NVIDIA GeForce RTX 3060 Laptop GPU (NVidia) Memory: 6GB, Driver date: 10-12-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 522.30
> Integrated accelerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 10-12-2022
Driver Version: 31.0.15.2230
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins that do not ship with Rhino
C:\Users\amyat\AppData\Roaming\McNeel\Rhinoceros\7.0\Plug-ins\Lumion LiveSync for Rhino (839d6175-32d1-4ffe-a0a4-b7fb43cf0ff5)\2023.11.22.701\Lumion\Rhino 7.0\LumionPlugin.rhp “Lumion LiveSync for Rhino”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V7\VRayForRhino.rhp “V-Ray for Rhino”

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\Squish.rhp “Squish”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”