Email export not working!

We have just noticed that the “ShapeDiverExportEmail” is not working for any of our models. When you click the button, this error shows up: “No data could be exported for given parameter set up. Change parameters and try again.”

This is not a model issue, because I get the same error for models from last year that have not been changed and have always worked, which is why I think that this is a Shapediver issue instead.


Could you link to one of your models so we can investigate the issue?

Yes, here you go:

@amelija.ancupane the email exports are working again. Reason they were failing: Before sending an email, our backend verifies that the email address exists. The service that we are using to check this has been facing some issues today.

Thank you, it’s working now!