Crashing when exporting and scaling problem

[barbara.marquardt]

Hello,

lately I have trouble saving viewport to file. Especially when scaling it for better quality.
Either the program crashes and doesn’t save at all or it saves like on the picture. (Same problem when exporting it to pdf.)
(If the upload didn’t work, I try to explain it: It simply shows one edge or just parts of the model but multiple times. So it shows on the jpeg e.g. 7 times the same edge of my model.

I did all updates, reinstalled the programm, used a zoo license and tried with the test version… nothing solves the problem.
Does anybody have the same problem?

I dont’t know what else to try…

Thanks in advance!

[hessel40]

maybe it’s your computer. could you run ‘SystemInfo’ in the rhino commandline and paste the results here?
also, if you share your model we can check it out

[barbara.marquardt]

This ist what it says:

Rhino 7 SR7 2021-6-9 (Rhino 7, 7.7.21160.05002, Git hash:master @ d2161989109d5dacba531310b5d345ce6f4da9f6)
License type: Educational Lab License, Build 2021-06-09
License details: LAN Zoo Network Node

Apple Intel 64-bit macOS Version 10.14.6 (Build 18G8022) (Physical RAM: 4Gb)
Mac Model Identifier: MacBookAir6,2
Language: de-DE (MacOS default)

Intel HD Graphics 5000 OpenGL Engine (OpenGL ver:4.1 INTEL-12.10.25)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel Inc.
Render version: 4.1
Shading Language: 4.10
Maximum Texture size: 16384 x 16384
Z-Buffer depth: n/a
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1536 MB
Graphics: Intel HD Graphics 5000
Displays: Farb-LCD (126dpi 1x)

Graphics processors
Intel HD Graphics 5000 (1536 MB)
Color LCD (1440 x 900)

USB devices
Apple Inc.: Bluetooth USB Host Controller
Sony: RF Receiver

Bluetooth devices
None

Third party kernel extensions
None

Third party plugins
/usr/lib/log/liblog_network.dylib

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
/Applications/Rhino 7.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 7.7.21160.1002
/Applications/Rhino 7.app/Contents/PlugIns/Displacement.rhp “Displacement” 7.7.21160.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 7.7.21160.1002
/Applications/Rhino 7.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 7.7.21160.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Import_OBJ.rhp “Import_OBJ” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_XAML.rhp “export_xaml” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/QuadRemesh.rhp “QuadRemesh” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Export_OBJ.rhp “export_OBJ” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_SVG.rhp “Export SVG” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/MeshCommands.rhp “MeshCommands” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Export_DAE.rhp “Export_DAE” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_PDF.rhp “PDF Export” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_IGES.rhp “IGES Export Plug-in” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Import_SVG.rhp “Import_SVG” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/BlockEdit.rhp “BlockEdit” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Export_AMF.rhp “Export_AMF” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoRenderCycles.rhp “Rhino Render” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/import_DST.rhp “Import_DST” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_PLY.rhp “PLY - Polygon File Format Export” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Import_AMF.rhp “Import_AMF” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 7.7.21160.5002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 7.7.21160.5002

Maybe you are right. I’ve send models to friends using Rhino and there was no problem in saving it.
I also did a new project, but same problem.

Quader_Test.3dm (3.0 MB)

It also used to work on that computer, so I don’t know what is different now… Ah!
Thanks for checking it.

[hessel40]

I’m afraid your specs are a bit limited for smooth rendering. But i’m not sure if this could result in odd outputs like yours. it seems to work fine here… does it render in your viewport? you could try to make screenshots as a workaround
what do you think @pascal ?

[barbara.marquardt]

Rendering or not doesn’t make any difference. Here is a different (also very simple model, but still it doesn’t work):

(Sorry, my Rhino is German, but I think you get what I mean… )

Same setting, but even different wrong output…

[hessel40]

it’s your videocard, most probably. Besides trying to update your videocard drivers, i’ve no clue.
I see you have your model in Rendered view in the viewport, of which you try to ‘capture to file’… you can also make screenshots as a quickfix for now

[pascal (Pascal Golay)]

@barbara.marquardt

macOS Version 10.14.6

Hello - your Mac OS is a bit behind - I would update that if it is possible for that machine. That will also update the video drivers.

-Pascal