Constant crashing

violet_barrows · April 27, 2022, 8:04am

Hi All,

My models keep crashing. I save my files on Icloud, it seems to happen much more regularly since I’ve been saving here, however, the person who I share my files with doesn’t have this problem anywhere near as often as me. We aren’t working on the models at the same time.

It doesn’t crash rhino fully - I get a loading screen like it’s searching for the file and have to close and reopen the model.

Does anyone else have this problem or could shed some light on how to solve?

I’m running a MacBook Pro (16-inch, 2019) 2.3 GHz 8-Core Intel Core i9 16 GB 2667 MHz DDR4 AMD Radeon Pro 5500M 4 GB

Running Rhino 7 and updating regularly.

Thanks a lot in advance for any tips.

Violet

wim · April 27, 2022, 12:58pm

Hi Violet -

Does this also happen with files that are saved on the local disk?

Does that mean that opening the same file a second time - after having completely exited Rhino - tends to work without issues?

Please run the Rhino SystemInfo command and copy-paste the result here.
-wim

violet_barrows · April 27, 2022, 5:39pm

Hi,

Please see below for the system info.

It doesn’t happen noticeably with files saved on the local disk

This repeats, even if I leave rhino and reopen.

Thanks for your help

Rhino 7 SR18 2022-4-26 (Rhino 7, 7.18.22116.07002, Git hash:master @ 87bfab984a3c0622bb859cff8b5d16be7462b1b0)
License type: Educational, build 2022-04-26
License details: Cloud Zoo

Apple macOS Version 12.3.1 (Build 21E258) (Physical RAM: 16Gb)
Mac Model Identifier: MacBookPro16,1
Language: en-GB (MacOS default)

AMD Radeon Pro 5500M OpenGL Engine (OpenGL ver:4.1 ATI-4.8.15)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: ATI Technologies Inc.
Render version: 4.1
Shading Language: 4.10
Maximum Texture size: 16384 x 16384
Z-Buffer depth: n/a
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4080 MB
Graphics: AMD Radeon Pro 5500M
Displays: Color LCD (264dpi 2x), S27F350 (82dpi 1x)

Graphics processors
Intel UHD Graphics 630 (1536 MB)
AMD Radeon Pro 5500M (4 GB)
Color LCD (1792 x 1120 @ 59.00Hz)
S27F350 (1920 x 1080 @ 60.00Hz)

USB devices
GenesysLogic: USB3.1 Hub
PixArt: Gaming Mouse
Apple: composite_device
Apple Inc.: Touch Bar Backlight
Apple Inc.: Touch Bar Display
Apple Inc.: Apple Internal Keyboard / Trackpad
Apple: Headset
Apple Inc.: Ambient Light Sensor
Apple Inc.: FaceTime HD Camera (Built-in)
Apple Inc.: Apple T2 Controller

Bluetooth devices
None

Third party kernel extensions
None

Third party plugins
/usr/lib/swift/libswiftCloudKit.dylib
/usr/lib/swift/libswiftCore.dylib
/usr/lib/swift/libswiftCoreData.dylib
/usr/lib/swift/libswiftCoreFoundation.dylib
/usr/lib/swift/libswiftCoreGraphics.dylib
/usr/lib/swift/libswiftCoreLocation.dylib
/usr/lib/swift/libswiftDarwin.dylib
/usr/lib/swift/libswiftDispatch.dylib
/usr/lib/swift/libswiftFoundation.dylib
/usr/lib/swift/libswiftIOKit.dylib
/usr/lib/swift/libswiftObjectiveC.dylib
/usr/lib/swift/libswiftXPC.dylib
/usr/lib/swift/libswiftos.dylib
/usr/lib/swift/libswift_Concurrency.dylib
/usr/lib/swift/libswiftAppKit.dylib
/usr/lib/swift/libswiftCoreImage.dylib
/usr/lib/swift/libswiftMetal.dylib
/usr/lib/swift/libswiftQuartzCore.dylib
/usr/lib/swift/libswiftCryptoTokenKit.dylib
/usr/lib/swift/libswiftAccelerate.dylib
/usr/lib/swift/libswiftContacts.dylib
/usr/lib/swift/libswiftCoreAudio.dylib
/usr/lib/swift/libswiftCoreML.dylib
/usr/lib/swift/libswiftCoreMedia.dylib
/usr/lib/swift/libswiftOSLog.dylib
/usr/lib/swift/libswiftVision.dylib
/usr/lib/swift/libswiftsimd.dylib
/usr/lib/swift/libswiftNetwork.dylib
/usr/lib/swift/libswiftDemangle.dylib
/usr/lib/swift/libswiftFileProvider.dylib
/usr/lib/swift/libswiftIntents.dylib
/usr/lib/swift/libswiftPrivate_BiomePubSub.dylib
/usr/lib/swift/libswiftPrivate_BiomeStreams.dylib
/usr/lib/swift/libswiftUniformTypeIdentifiers.dylib
/usr/lib/swift/libswiftAVFoundation.dylib
/usr/lib/swift/libswiftCoreMIDI.dylib
/usr/lib/log/liblog_network.dylib

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 7.18.22116.7002
/Applications/Rhino 7.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 7.18.22116.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 7.18.22116.7002
/Applications/Rhino 7.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 7.18.22116.1002
/Applications/Rhino 7.app/Contents/PlugIns/AnimationTools.rhp “AnimationTools” 7.18.22116.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 7.18.22116.7002
/Applications/Rhino 7.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 7.18.22116.1002
/Applications/Rhino 7.app/Contents/PlugIns/import_ACAD.rhp “AutoCAD file import: import_ACAD” 7.18.22116.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 7.18.22116.7002
/Applications/Rhino 7.app/Contents/PlugIns/Displacement.rhp “Displacement” 7.18.22116.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoRenderCycles.rhp “Rhino Render” 7.18.22116.7002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 7.18.22116.7002
/Applications/Rhino 7.app/Contents/PlugIns/RhinoRender.rhp “Legacy Rhino Render” 7.18.22116.1002

pascal · April 27, 2022, 5:45pm

Hi Violet - do your models have a lot of textures, as used in rendering materials or Picture objects?

-Pascal

violet_barrows · April 27, 2022, 5:51pm

No, Just very simple models. No textures or renders

pascal · April 27, 2022, 5:53pm

And, how’s your internet connection? Reliable, usually? Slow?

-Pascal

violet_barrows · April 27, 2022, 5:56pm

Pretty stable. But I guess it could be autosaving causing it if the connection is unstable?

pascal · April 27, 2022, 6:03pm

Hi Violet - I am grasping at straws, really… but your comment about searching led me to wonder about textures, and the connection to the cloud…

-Pascal

dan · April 27, 2022, 6:10pm

Hi violet-

We would really like to reproduce this issue, if we can, hence all the questions.

It doesn’t happen noticeably with files saved on the local disk

Where, specifically, are the 3dm files you are having trouble with? What is the path to those files? For example, is it something like:

/Users/violet/Desktop/sketches graffitiworld.3dm?
or
/Users/violet/Documents/MyiCloudFiles/sketches graffitiworld.3dm?

Knowing the full-path might give us a clue when we attempt to reproduce this here.

In addition, can you please navigate to System Preferences > Apple ID > iCloud Drive > Options… (button) and send screencapture(s) of this screen? For example, mine looks like this…

and, notably, Rhino is NOT in the list when I scroll-down. I presume you have Rhino in the list (which ought to be fine …but clearly something is amiss).

I’d like to get mine looking as much like yours as possible (again, we want to experience this bug).

Thanks,
-Dan