I am trying to reinstall Rhino 7 after my laptop was repaired and had the motherboard and SSD changed. I get an error saying the license is in use by LAPTOP-NAME* which is the same laptop I am trying to install it to. I suspect it has to do with the change in the laptop parts? How can this be fixed? I wrote to support and also left a phone message but maybe won’t hear from them for a few days since it’s a long weekend. Anyone knows how this can be fixed, please? Thank you in advance for any insights.
If you weren’t able to successfully remove the license from the computer before the repairs, McNeel will be the only ones who can fix this - their validation system still thinks the license is installed on the “old” machine (before the repair) and the repaired machine looks like a new one to the system. McNeel can clear that for you - if you wrote an e-mail to support that is as much as you can do here, I think.
Thank you for your help! I wrote them a message and hopefully this will get resolved soon.