Authentication Failed!

Grasshopper ShapeDiver
1

Hi,

In the shapediver project dashboard, the ticket i am working on, has been allowed to embed, and global domains are added too, but that ticket is throwing an authentication failed , however other don’t, is there anything I am missing in the V3.0 of shapediver?

image

Looking forward

2

If I understand correctly, embedding tickets work for other models, but not for this specific one, is that correct?

  • Can you confirm that you have checked the “Allow embedding” box in the model edit page?
  • Are you sure that you are using the “Ticket for direct embedding” and not the “Backend ticket” for this model?
  • Did you double check that the model view url is correct? There is a (slim) chance that it is different from these models than for the other ones.

If those points do not solve the issue, please send me the ticket you are using so I can investigate the issue.

3

That worked, I had the model view url incorrect
Thank you

1 Like
4

Hi,

I also have a problem with authentication, but probably something other is wrong.
I have old ShapeDiver scenes developed with direct embeding and some of them doesn’t work on my website anymore.
This two scenes doesn’t work: 3D configurator fora acousctic wall baffles
acousctic ceiling baffles 3d configurator
But this one still works: DDC-make 3D configurator

Additional problem for me is that I made it few years ago and I can not find it my library of models. ( I know that there is search button, but I don’t know how to search, or where to find a ticket as a search reference.
I have 2 questions:

  1. Why variant2 and variant3 scenes don’t work anymore?
  2. If I need to change something with that scenes, how to find them ?

Thanks in advanced,
Bojan

5

If you have the embedding ticket of a model that belongs to your ShapeDiver account, you can find it in your library by copy and pasting the ticket in the search bar.

Once you do that, please post links to the models that cause issues so I can investigate why embedding does not work for them currently.

6

This is model causes have issues:
https://www.shapediver.com/app/m/ceiling-7
https://www.shapediver.com/app/m/acoustic-wall-baffles-5
https://www.shapediver.com/app/m/stubici-spacious-2021-bcknd
https://www.shapediver.com/app/m/acoustic-wall-2021ch-bcknd-fin
https://www.shapediver.com/app/m/acoustic-ceiling-2021ch2-full

Thicket of this models are embeded and not work anymore.

7

@Bojan_T please start a new thread for this.

8

Ok. I create new thread here: Authentication failed problem with old ShapeDiver scenes

1 Like