ShapeDiver embedded model won't load in the website

[shaunwu25 (Shaun Wu)]

Hi ShapeDiver team,

I am having a ShapeDiver model embedded in our website using a ticket for direct embedding method.
I updated the model today and use the new ticket to embed again.
But somehow that the website cannot find the model anymore.
I also notice that it always generates a new ticket when i access “edit the model”, even i don’t edit anything yet.
Is that any other possible reasons that causes the model cannot be found/loaded into the website?

Website: https://product-configurator-01.herokuapp.com/
Model: ShapeDiver

Best,
Shaun Wu

[pavol]

You need to allow domains for the model you uploaded and also use the ticket from the same model for embedding. Go to model edit page, check the box to add global domains and apply settings.

White list domain for embedding a public model?

The tickets are regenerated every time since the last update, and it is also a matter of improving security. Please note that any generated ticket will work for embedding, you do not have to change the ticket every time you make changes in the model. We agree that it makes it more difficult to find a ShapeDiver model using a ticket. We are thinking of a better way to give users the possibility to identify a model from a given ticket.

[shaunwu25 (Shaun Wu)]

Hi @pavol

I have followed your instructions and use the new ticket to embed the model.
However, the same errors still not resolved.

[pavol]

We allow port 8080 for local testing.

I don’t know what is the correct domain for Heroku but you can find it out in the browser network tab. This Documentation article explains how, see section about Wix. Makes sure you use only the domain part without the “https://” bit.

Whitelisting domains for embedding

[shaunwu25 (Shaun Wu)]

Hi @pavol,

I have followed your instructions again, but the same problem still not solved.
Have double checked the x-shapediver-origin

Add the domains to the shapediver model without “https://”

The localhost 8080 also not working, same error message appeared.

[pavol]

The embedding works, I can see the embedded model on your web site without any errors. Try hard reloading the page and clearing the browser cache.

[shaunwu25 (Shaun Wu)]

@pavol oh! it didn’t work a few hours ago, perhaps takes sometime to process it.
Thanks a lot!