Tickets not loading

[myself (ChrisD)]

Hey guys,

I have a recent error, my tickets are not loading,

In my shapediver dashboard and in every model, I have added the domain name to the global domains, and still they don’t load,

Althought this was not an issue, and my models were loading correctly.

I will attach a screenshot of my error in the console. and my dashboard configurations

Looking forward

[pavol]

Could you share the model link so we can have a closer look?

[myself (ChrisD)]

Here is the model’s link :
https://radiant-badlands-65655.herokuapp.com/

It seems that everytime I enter a model in my shapediver’s dashboard, the ticket gets automatically updated !

[myself (ChrisD)]

I have recently updated the models to private, but on my localhost they load with no problem

[pavol]

The tickets change now automatically but the embedding should work. Please double check your domain settings. Which ShapeDiver account do you use for this app?

White list domain for embedding a public model?

The tickets are regenerated every time since the last update, and it is also a matter of improving security. Please note that any generated ticket will work for embedding, you do not have to change the ticket every time you make changes in the model. We agree that it makes it more difficult to find a ShapeDiver model using a ticket. We are thinking of a better way to give users the possibility to identify a model from a given ticket.

[myself (ChrisD)]

I am using : Arque Spatial Systems (spatialframes@gmail.com)

Here are my domain settings

General Settings

Project Settings

[pavol]

Could you try the domain without the “www” bit?

radiant-badlands-65655.herokuapp.com

See section “Whitelisting domains for Wix and similar services” in this article for more details:

Whitelisting domains for embedding

[myself (ChrisD)]

Thank you Pavol,

removing the www made the trick