I haven’t used Rhino for some months. Yesterday I fired it up and was working for a while when it froze. I couldn’t get out of it and had to resort to Task Manager which only worked after multiple tries. I restart the machine and open Rhino which informs me of an update, 8.8. (I was on 8.4) I allow the update attempt, but it flashes a second and crashes. I figure I’ll restart the computer fire Rhino up again. Windows starts, but now my Rhino 8 shortcuts on the desktop and Start page are gone! I scroll through the “all apps” in Windows to Rhino 8 and use that short cut. Rhino starts. (I’m still on 8.4) Rhino hangs again. I shut down the machine.
On the next restart, the machine hangs on POST. I now assume the the problem is Windows 11. I follow Win safe mode procedure, then restart the computer. It starts fine.
I start Rhino 8 and see it now updated to 8.8. As it’s loading the four views flash for a millisecond, then disappear with the work space going black. I still have the UI and tools. I try to open a file and get the error, “can’t open file, unable to cancel current command.” Every other action gets the same error. I can only close Rhino from from the Task Manager. I then opened Rhino in it’s safe mode and got “plugin errors” which I assume is safe mode not loading plugins? I loaded the file. Only wireframe view worked. Which I assume is safe mode not loading render plugins?
I then updated Windows to its latest, and thinking old video drivers might be the problem, I installed the latest nVidia drivers. On start up, the machine again hangs on POST. I walked away till this morning when it fired up. However, I’m reticent to try Rhino again as every time I have it crashes, and then Windows won’t start. The machine works fine with other programs as long as I’m not trying to use Rhino. When updating does Rhino write anything to Windows that could affect its start up?
If the machine is hanging on POST you have a hardware issue - Windows isn’t even a twinkle in your computer’s eye at this point. You should get some indication of the nature of the problem from a series of POST beeps or LEDs depending on the approach your machine takes. It may come with hardware diagnostics you can run to give further insight.
Perhaps I’m using POST wrong. The machine hangs just before it usually gives the Windows login screen. And this only happens after I try running Rhino and Rhino does not load correctly. The computer runs fine otherwise and all other programs run fine. Only when I run Rhino --which fails–do I have a problem at the next start up.
That very much sounds like a hardware problem. Rhino can’t have any influence before or while booting your OS. Maybe your hardware is unstable and after you stressed it with Rhino it crashed so badly that it isn’t recovering immediately which leads to the following boot to fail.
You should run some stress tests to see if your hardware is stable.
-Computer starts fine. Try to start R8. The same thing happens, R8 hangs. I use Task Manager to kill it.
-Restart the computer. Start Rhino 7. All is good, no problems with R7. I shut down.
-Repeat with R7. No problems. I exit R7 and it informs me of update 7.37. I install the update.
-Restart the computer. Start Rhino 7. All good. Close R7. Start R8. It opens, looks as expected, and appears to be working. Yay! Could a R7 update fix R8? I create a box in R8 and save the file. Close the program.
-I repeat the process. Start Rhino 7. All good. Close R7. Start R8. It locks up again.
R7 works, but it seem R8 is getting stuck on an open file command call when starting though all I’ve done is start the program. See command line image. The other image is what the screen looks like. I get a millisecond flash of the 4 views then everything goes black. Again. Everything worked before I tried to update Rhino 8 and the update failed.
How do I access the installer repair command? Will repairing R8 affect my working R7?
btw: I still think something might be off with your video card or drivers, but since your computer crashed during the install, a repair would be good to rule that part out.
You understand my reticence with the video card/driver? All other programs including Rhino 7 are working fine and display fine. I installed the latest nVidia driver hoping to fix the problem. It did not, but all the other programs have no problem with it.
Can you try turning off GPU tessellation in File>Properties>View settings? Recently there have been particular configurations where this has been an issue. (not a solution, just troubleshooting)
Can you run _Reset and click the “Save settings for support” and send the resulting zip? I want to check if these have anything to do with it.
I can’t run any commands. When R8 starts, it gives me what I show in the previously attached images. I can pull down menus, but commands don’t work. Not open, import, install. Command line is stuck as in the pic. Cursor is there but I can’t enter any text.
Edit:
OK, I did nothing more. R8 now seems to be working! Started and restarted a few times and it’s still working. I’m skeptical this will last.
